Joyce Magodora

I am a dedicated customer service professional with extensive experience in customer experience, customer experience management, virtual assistance and workforce management particularly in the BPO setup. My strengths include:

1. Optimizing Team Performance: Proven ability to enhance productivity and ensure client satisfaction.

2. Proactive Problem-Solving: A hands-on approach that addresses challenges quickly and effectively.

3. Effective Communication: Building strong relationships that enhance user experiences.

4. I am well-versed in a variety of customer support systems, including:

Freshdesk

Avaya

ZSmart Ticketing System

Manage Engine Ticketing System

Mobiquity

Microsoft Teams

Google Workspace

ZTE HLR, iNOC, Uniportal

Prepaid Help

Minsat

Let’s connect to explore how I can contribute to your organization’s success!