Joyce Juma

Joyce Juma -- Summary: Experienced Sales Representative with a proven record of accomplishment of cold calling and lead generation. Passionate about collectibles and NFTs, committed to fostering relationships and supporting sellers. Flexible, collaborative, and eager to contribute to your company’s vision for redefining live commerce. Experience: Sales Representative | Kryptonite Outsourcing Company | Dec 2022-July 2023| Remote  Conducted cold and warm outreach to B2B clients, generating leads and fostering relationships that resulted in a 15% increase in client acquisitions.  Utilized a consultative approach to understand client needs, showcase product offerings, and tailor solutions to address specific pain points.  Demonstrated a hunter mentality, consistently exceeding weekly lead generation targets through effective canvasing and lead sourcing.  Collaborated with cross-functional teams to ensure seamless lead handover and provide ongoing support throughout the sales cycle. Tele- sales Associate | Safaricom PLC| Remote| Feb 2020-September 2022  Utilized consultative selling techniques to build relationships with clients, resulting in a 20% increase in customer retention and repeat business.  Conducted market research to identify potential leads, strategically targeting industries aligned with the company's services.  Collaborated closely with the marketing team to develop compelling outreach materials, enhancing lead engagement and response rates.  Maintained detailed records of interactions and lead progression using CRM tools, ensuring accurate and efficient communication. Customer Service Representative |Safaricom PLC |Nairobi |March 2018- March 2019     Initiated100-150 outbound calls to customers to ensure customer satisfaction by addressing any concerns. Conduct follow-up calls to ensure customer’s concerns a addressed satisfactorily. Provide assistance in billing, technical issues, service upgrades and account management. Implement strategies and tactics to ensure customer retention and loyalty    Accurately and efficiently record customer interactions, inquiries and outcomes in the company’s CRM system. Prepare and submit regular reports on outbound call activities such as number of calls made, call outcomes, customer feedback and any notable trends observed. Meet and exceed performance targets and metrics such as call quality, customer satisfaction ratings, sales targets and adherence to schedules. Education: Bachelor of Science in Agriculture | South Eastern Kenya University|- Skills:  Proficient Communication Skills in cold calling and direct outreach  Consultative sales approach  Lead generation and relationship building  Market research and canvasing  CRM software (e.g., Salesforce, Hub Spot)  Strong verbal and written communication skills  Flexible and adaptable team player Languages:  English (Fluent) References: Available upon request.