Joyce Gitau

JOYCE G PROFESSIONAL SUMMARY CONTACT Nairobi,-- Reliable Freelancer with experience in managing competing priorities and meeting deadlines. Excellent in assessing client needs and providing quality deliverables. WORK EXPERIENCE Various, Nairobi, 30, Jan 2017 - Current Freelancing • Developed and implemented process improvements to enhance operational efficiency. • Identified opportunities for revenue growth through market research and analysis. • Enhanced communication channels between departments for better collaboration. • • • Analyzed market trends to inform strategic business decisions. • • Produce reports. Input new information into database systems. Control the data probity by performing comparative analysis of different sources. Retrieve data as requested. Self Employed Services, Nairobi, 30, Oct 2013 - Current Real Estate Agent • Answered questions about contracts, sale terms and other real estate issues. • Managed pipeline of buyers and sellers with oversight throughout purchase or sale. • Launched marketing and advertising through websites, mail-outs and open houses. • Discussed offers, ser vices, listings and home loans with prospective clients. • Cultivated and maintained strong relationships with clients, brokers and real estate professionals to generate leads, referrals and repeat business. Slick Marketing, Nairobi, Nairobi, Jan 2008 - Jul 2013 Customer Service Acted as a go between for customers and clients Was in charge of my department took client briefs provided customer support managed client relationships managed photo shoots ensured client's specifications were met Was the middleman in terms of communications fielded customer inquiries processed orders scheduled appointments connected clients with other departments SKILLS • • • • PROJECT MANAGEMENT • • PROFICIENCY WITH MY SQL • • • ATTENTION TO DETAILS CUSTOMER SUPPORT CONTENT WRITING SEARCH ENGINE OPTIMIZATION REPORTING AND PRESENTATION COMMUNICATION SKILLS DECISIVENESS AND CREATIVITY Run the customer ser vice department as a manager EDUCATION June 2008 Public Relations, Advertising, And Applied Communication Daystar University • • Minor in Marketing EF Set Certification -C2 Proficient.