Joyce Everlee Lakandula

 JOYCE EVERLEE AMELANAN-LAKANDULA Address:Rizal St., Brgy. Poblacion, San Enrique, Negros Occ. Contact #:- Email Add.: - OBJECTIVE To be a part of a company that is willing to maximize my skills and capabilities from the knowledge that I have acquired through my years of experience. EDUCATION 1999 – 2005Lyceum of the Philippines University BS in Computer Intramuros, Manila Science 1995 – 1999 Our Lady of Purity AcademySecondary Level San Enrique, Negros Occidental 1990 – 1995San Enrique Elementary School Elementary Level San Enrique, Negros Occidental WORK EXPERIENCES DATE COMPANY POSITION July 1, 2016 – up to presentMUNICIPALITY OFSB Staff SAN ENRIQUE Rizal St., San Enrique Negros Occidental, Philippines Key responsibilities: 1. Act as secretary/ assist during committee hearings and meetings; 2. Maintain filing/ record system; 3. Assist during the Sangguniang Bayan Session; 4. Help maintain cleanliness in the Session Hall; 5. Do other tasks that may be assigned by the SB Member, Vice-Mayor and the Secretary to the Sanggunian. June 30 – Nov. 22, 2014TRANSCOM WORLDWIDEInternet & Phone PHILIPPINESTechnical Singcang Airport, BacolodRepresentative Negros Occidental-/- Key responsibilities: 1. Deliver service and support to end-users and operating automated call distribution phone software, over the Internet; 2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; 3. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; 4. Diagnose and resolve technical hardware and software issues involving internet and phone connectivity; 5. Research required information using available resources; 6. Follow standard processes and procedures; 7. Identify and escalate priority issues per customer’s specifications; 8. Redirect problems to appropriate resource; 9. Follow up and make scheduled call backs to customers where necessary; 10. Stay current with system information, changes and updates. Skills and knowledge Qualification: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities. June 23, 2005 – July 1, 2013ARELLANO UNIVERSITYDean/ College COLLEGE OF NURSINGSecretary 2600 Legarda St. Sampaloc, Manila- Key responsibilities: 1. Keeps track of the schedule of appointments of the Dean and Assistant Dean and ensures appropriate appointments are logged and communicated to the dean at any given time and day. 2. Answers telephone calls and sorts out communications before directing the same to appropriate persons. 3. Keeps a complete registry of the faculty including faculty locator and keeps track of faculty location. 4. Collates, encodes and summarizes the College of Nursing Faculty Daily Time Records and submits the same to the office of Human Resource Department for processing of salaries. 5. Prepares request forms for requisitions and needs of the office and coordinates with the Purchasing Department. 6. Prepares and sorts out documents for faculty hiring in terms of completeness and follows them up until documents are forwarded to the HRD. 7. Encodes documents needed by the Accreditation Team of the College and keeps the said documents for appropriate safekeeping. 8. Prepares communication for clinical orientation to different affiliating agencies (community/hospital) 9. Prepares statements of payment for bills sent by hospitals for students’ affiliation and training. 10. Answering queries of students, typing the memos, communication letters and communicated the same to other departments. 11. Perform such other necessary functions, which may be delegated by the Dean, subject to the restrictions, which may be imposed by the same. TRAINING EXPERIENCE Date Company Position June 29 – Sept. 10, 2004Philippine Long Distance TelephoneStudent Trainee Company- Welcome Rotonda Branch NMOSS Division Welcome-Rotonda, Sampaloc, Mla. Key responsibilities: 1. I used to encode, sort files, inventory and arrange things. 2. We provide quality assurance by providing and servicing the needs of operators, in terms of their Log-in problems, monitoring and maintenance of Internet Connection. 3. I learned towards technical support and troubleshooting. 4. I gain more knowledge and experiences on how to deal with the problems and with other people. 5. I have a very good job experience there even for a short period of time SKILLS Computer skills includes Microsoft Excel, Microsoft Word, FrontPage and PowerPoint Proficient in the use of Internet Knowledgeable in AS 400, C++, Java Accustomed to long work hours Highly organized, strategic and very flexible Excellent interpersonal skills with people PERSONAL INFORMATION Birth date: November 13, 1982 Birthplace: San Enrique, Negros Occidental Status : Married Weight: 115 lbs. Height: 5’1” Children: John Francis A. Lakandula (10 yrs. old) Jiana Francine A. Lakandula (6 yrs. old)