Joyce Balase

 JOYCE BALASE PERSONAL DETAILS Age: 33 Date of Birth: April 17, 1986 Civil Status: Single City Address: Isabella Residences R. Aboitiz St. Camputhaw, Cebu City 6000 Provincial Address: E. Duran St. Brgy. Sta. Clara Bobon, N. Samar 6401 Contact Number: - Email Address:-Skype: joyce.balase LinkedIn: https://www.linkedin.com/in/joycebalase Website: https://joycebalase.wixsite.com/portfolio EXECUTIVE SUMMARY / SELF DESCRIPTION I specialize in social media marketing and management, content creation, copywriting, data entry, market research. I also have background knowledge in Facebook advertising, basic photo and video editing, graphics design via Canva and MS Publisher, Wordpress content management. I have a fast typing speed, a keen attention to detail, strong desire to learn and improve and can work with minimal supervision. I also relate well with people of different backgrounds and personalities. NON-TECHNICAL SKILLS -- Marketing Strategy -- Leadership -- Organization -- Communication -- Interpersonal -- Analytical and problem-solving -- Adaptability in dealing with different people and situations EDUCATIONAL ATTAINMENT University of the Philippines in the Visayas Tacloban College Years of Attendance:- Degree Completed: Bachelor of Arts in Communication Arts Grade Point Average: 1.78 Academic Achievements: Dean’s List, 2nd semester, Academic Year- Dean’s List, 2nd semester, Academic Year- Most Outstanding Research Paper, Communications I Class - Academic Year- EMPLOYMENT HISTORY Bryton Dev Social Media Manager December 2018 – present Job Duties: Create graphic images for social media; create product mockups; create original posts for company social media profiles; create Facebook ad copy, images and monitor ad performance and spending; product, market and competitor research; other administrative tasks as needed Home Team Consulting, Inc. General Virtual Assistant January 2018 – present Job Duties: Curating content for company social media profiles, managing company social media accounts, helping write blog articles, managing Wordpress blogs, competitor and market research Webkonsult AS Facebook Marketing Partner November 2018 – December 2018 Job Duties: Running Facebook ads based on the client’s pre-defined creatives, budget and scheduling. Daily reports on ad performance and spending. Contributor, Belize Hub https://www.belizehub.com/author/assistant/# Project-based ORA Horizon Digital Marketing Manager August 2016 – August 2017 Job Duties: Creating and implementing social media marketing strategies, creating engaging content for social media, managing company email and social media accounts, graphic design for social media posts, curating external content for social media, finding and communicating with industry influencers, implementation of email marketing campaigns, implementing Facebook advertising campaigns, editing videos for YouTube, coordinating with in-house writer, web development and designer to transform raw content into branded content and marketing materials North Star Property Solutions Social Media Manager and Customer Support January 2015 – April 2016 Job Duties: Writing original and engaging content for the company’s social media accounts, researching on competitors and potential clients, content curation of relevant industry news and updates, creating flyers, brochures and graphics for social media via Canva, managing the company blog, data entry to CRM, e-mail customer support, managing Craigslist ads Calloway Green Ltd SEO Writer / Virtual Assistant April 2013 – November 2015, January 2017 – August 2017 Job Duties: Writing articles and blog posts, creating and editing Wordpress pages, creating and uploading videos using Videoscribe, creating infographics, making Powerpoint presentations, web research, market research, curating and creating new content for social media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, linkbuilding for SEO. Academic Forward Thinking Inc. Website Content Writer March 2011 – March 2013 Job Duties: SEO copywriting (titles and meta descriptions), providing articles for on-page (website content) and off-page (blogs, articles and directory submission) optimization, editing article submissions, writing personal statements for UK university applicants, market research Achievements: Employee of the Month, April 2012 Perfect Attendance Awardee for January, April, May, June, July, September, December 2012 Aegis PeopleSupport Philippines Position: Email Support Representative November 2007-December 2010 Job Duties: Assisting customers of the same online travel agency via e-mail in determining their account and trip status and send their requested travel documents. In May 2010, I was tasked to serve as the Quality Assurance Coach for the e-mail team. I am responsible for assisting the team in hitting our QA goals by giving non-bearing evaluations and providing feedback on their strengths and opportunities for improvement. Using this data, I will then make proposals to management on how we can enhance and improve policies in Operations. Occasionally, I also provide feedback to management regarding real-time technical and product-specific issues. Aegis PeopleSupport Philippines Customer Service Representative May 2006-October 2007 Job Duties: Assisting customers of an online travel agency via phone contact in booking and modifying their travel reservations using a variety of web-based tools. Achievements: • E-mail top performer for Cebu (June, July and September 2008 and February 2009) • Top QA performer (Cebu) for February and March 2010, June 2009 • Highest Third-Party Audit Score for December 2009 and over-all Third Quarter of 2009 • Completed the Assistant Team Lead Training Program • Completed the Trainers' Apprenticeship Program (TrAP) • Completed the Call Master Series (CMS) Training CERTIFICATIONS Closing the Deal with Conversions Certifying Agency: Facebook Blueprint Acquired: February 21, 2019 Fundamentals of Marketing Your Business Online Certifying Agency: Alison Acquired: October 09, 2018 https://alison.com/certification/check/%242y%2410%24xX0cUm9Pl1lIJ6sOY8KQnuMD4r5bhxTuLzdT7xqAplnDWG1O6rgpa Inbound Social Media Strategy Certifying Agency: Hubspot Academy Acquired: October 03, 2018 Social Media Strategy for Small Businesses Certifying Agency: Alison Acquired: August 03, 2018 https://alison.com/certification/check/%242y%2410%24VA7zaGA4E312k86nssrTveUjnQHHaq0rlaR4FPV5aItBamkg3pgy Introduction to Graphic Design Certifying Agency: Udemy Acquired: November 18, 2014