Joyce Anne Marasigan

JOYCE ANNE MARASIGAN VIRTUAL ASSISTANT TECHNICAL SUPPORT SPECIALIST CUSTOMER SUCCESS SPECIALIST To secure a position in a reputable company where I can apply my skills and experience to contribute to the organization's success, develop professionally and make a positive impact in the workplace. EDUCATION Bachelor of Science in Computer Engineering AMA Computer College WORK EXPERIENCE CONTACT INFORMATION- /- @joyceannedmarasigan SOFT SKILLS Communication skills (verbal and written) Project management Interpersonal skills Time management skills Problem-solving skills Positive attitude Critical thinking Strong attention to details Multi-tasking Flexible Administrative Skills and Data Entry Active Listening TECHNICAL SKILLS Microsoft Office G-Suite Microsoft Office Data Management Sales and Customer Service Email Management / Support Canva Photoshop Knowledgeable in using CRMs such as Slack, Sales Force , Hubspot, Clickup, Shopify, Zendesk Knowledgeable in using Calendly and Google Calendar REFERENCES Supervisor | Sheila Villanueva - Supervisor | Ely Bantoto - VIRTUAL ASSISTANT , APPOINTMENT SETTER FREELANCE NOVEMBER 2022 - MAY 2024 Build rapport by offering information and services beyond the customer’s initial inquiry Responsible for improving customer retention through programs and exemplary service provided to the customer. Organizing meetings, answer phone calls Calling potential clients ,handle high-volume of calls and managing social media account CUSTOMER SUCCESS REPRESENTATIVE Results-CX July 2021- October 2022 Build rapport by offering information and services beyond the customer’s initial inquiry. Responsible for improving customer retention through programs and exemplary service provided to the customer. TELETECH TECHNICAL SUPPORT REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE / BACK - OFFICE ADMIN August 2017- June 2021 Teletech Assisted customers from Telstra the biggest Telco in Australia Assisted customers with general inquiries about technical issues bill disputes , complaints and faults Assisted customers through multi channels including inbound, outbound, email and chat. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Recommends potential products or services to the customer by asking probing questions and analyzing customer needs. Fixing the customer’s plan according to the customers request. Taking payments for customers monthly bills and explaining extra charges in the bill. TECHNICAL SUPPORT REPRESENTATIVE / CUSTOMER SERVICE REPRESENTIVE August 2016 - July 2017 Teleperformance Assisted customers from Boost Prepaid Telco in US Assisted customers in port- in numbers ,to recharge and activating esim and their sim. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Promoting a new products and services. Serves customers by providing product and service information and resolving product and service problems. Handle as well a healthcare account as pharmacist for order taking medicine and talking to patient’s doctor for appointment Taking payments and explaining the bill to the customer Having strong knowledge for HIPAA