Joyce Anne Garces

JOYCE ANNE M. GARCES Senior Sales Support Executive Blk 481, Sembawang Drive #02-479, Singapore 750481 Mobile Number/Whatsapp: - Email Address:-PROFILE Performance-driven and motivated person with 8 years of experience in business administration prior with customer service, invoicing and administrative task. Possessing strong work ethics, great communication skills, excellent team player and able to work under pressure without sacrificing quality. WORK EXPERIENCE BARRAMUNDI GROUP SINGAPORE Senior Sales Support Executive July 1, 2023 - Present Singapore Roles and Responsibilities: Main in-charge for B2B and B2C related task ● Creates sales invoice / credit note to B2B customer daily. ● Receives purchase order through emails and business whatsapp. ● Coordinate to the packing team for daily orders. ● Responds to complaints and provides/arrange after-sales support when requested. ● Perform customer follow ups via Freshdesk email, Shopee, etc., ● Communicate with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions. ● Prepares the order list and label sticker for the production team [B2C]. ● Liaise and coordinate with third party logistics for delivery list and assist for driver’s support when customer is uncontactable. ● Coordinate with the accounts team for B2B relatable report monthly. ● Maintain proper filling for all customer’s invoices. Export / Import ● Prepare and handle all shipping documents and permits for import & export. ● Ensure relevant supporting certificates are ready prior to shipment ● Liaise & coordinate with suppliers/forwarders to schedule booking, transport & shipping documentation arrangements. ● Maintain proper filling for all shipping documents. Sales Support Executive February 8, 2022 - June 30, 2023 Singapore Roles and Responsibilities: Customer Service for all B2C customer and delivery arrangements ● Responds to complaints and provides/arrange after-sales support when requested. ● Perform customer follow ups via Freshdesk email, Shopee, etc., ● Communicate with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions. ● Prepares the order list and label sticker for the production team. ● Liaise and coordinate with third party logistics for delivery list and assist for driver’s support when customer is uncontactable. ● Sub in-charge of B2B customer Assist with export/import documentation ● Prepare and handle all shipping documents and permits for import & export. ● Ensure relevant supporting certificates are ready prior to shipment ● Liaise & coordinate with suppliers/forwarders to schedule booking, transport & shipping documentation arrangements. STOVVE PTE., LTD. Sales Support Executive (Inside Sales) March 1, 2019 – January 27, 2022 Singapore Roles and Responsibilities: ● Receiving incoming purchase orders through email, calls and WhatsApp. ● Processing of sales invoice and credit note. ● Keeping track of daily sales reports. ● Maintain proper filing of all customer’s PO and invoice. ● Creates and checks production schedule according to daily orders. ● Answering potential customers’ questions and delivery issues. ● Keeping up with product information and updates. ● Perform other administrative tasks. BROTHER INDUSTRIES (PHILIPPINES) INC. Finance Staff (Admin/Finance Section) April 2, 2018 – January 25, 2019 Philippines Roles and Responsibilities: ● Create SAP document entry, closing and clearing for advance payment. ● Dissipate common price list of indirect materials (IM) to all sections monthly. ● Monitor and record all purchased indirect material under Tools & Supplies. ● ● ● ● Create IM Proportional report to be used for checking of production targets. Submit Proportional IM data to Production Manager and Staff PIC. Ensures raw materials actual invoice are parallel to SAP entry before payment. Handle/Assists 2 production and 2 non-production sections in budget forecasting. BROTHER INDUSTRIES (PHILIPPINES) INC. Production Staff (Parts Production/PCB Assembly Section) May 16, 2015 – March 31, 2018 Philippines Roles and Responsibilities: ● Indirect material Main in-charge 1. Control and monitor stock management. 2. Create a forecast of usage every month. 3. Purchase indirect material & machine spare parts. 4. Monitor each items’ delivery status. 5. Responsible for arranging items for pull-out to the supplier. 6. Participate in cost reduction activity. ● Budget Management Main in-charge 1. Control and monitor PCB Assembly’s section budget. 2. Create and submit forecasts of the budget every month to the Finance section. 3. Generate cost application for items purchased. 4. Prepares progress report to the section’s Manager weekly. 5. Attends Budget Controllers Monthly Meeting. 6. Participate in KPIs target set by top management. ● Fixed Asset Sub in-charge 1. Control and monitor fixed assets in the PCB Assembly section. 2. Arrange fixed asset disposal, sales and movement. ● Information Management Sub in-charge 1. Monitors mobile/expensive devices in PCBA section. EDUCATIONAL BACKGROUND Tertiary: BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT Batangas State University, Main Campus I Rizal Avenue, Batangas City -), Philippines 4200 SKILLS ● ● ● ● Microsoft Office SAP Tally ERP 9 Xero Accounting Software ● HoRenSo ● Goal-Oriented ● Establishing strong customer relationship Additional Information Total years of experience : 8 years Joyce Anne M. Garces Applicant