JOYCE ANN P. BUGNA
VIRTUAL ASSISTANT
SOCIAL MEDIA
MARKETING
EMAIL MANAGEMENT
CALENDAR MANAGEMENT
DATA ENTRY
OFFICE APPLICATION
INTERNET RESEARCH
WORDPRESS
EXPERIENCE
OVERVIEW
Account Management Staff |
Starlaser Corporation | May 2015May 2019
Hi, I am a well rounded Virtual Assistant.
A dedicated Admin Staff for 8 years in
a Trading industry. I have also finished
my intensive training in Virtual Assistant
Boot camp. My goal is to provide an
expert assistance in your business. I will
provide high qualities of services in
general office skills, office
administration, calendar and social
media management, internet
research, and proper email handling. I
would love to put my skills to work for
you. I work on flexible schedule and I
am available to start and to work
anytime. Please do not hesitate to be
in touch with me by phone or email at
your earliest opportunity. I am eager to
help and look forward serving you.
Operating as the lead point of contact for
any and all matters specific accounts.
Overseeing customer account
management, including negotiating
contracts and agreements
Arrange and schedule meetings,
appointments, and events for management,
including coordinating calendars and
securing meeting spaces; plan travel
arrangements for out of town conferences;
keep calendars and remind all parties of
upcoming events
Customer Service |Starlaser
Corporation|
May 2011-May 2015
Resolve product or service problems by
clarifying the customer's complaint;
determining the cause of the problem.
Recommend potential products or services
to management by collecting customer
information and analyzing customer needs
Prepare product or service reports by
collecting and analyzing customer
information
Contribute to team effort by accomplishing
related results as needed
My earned Credly Badges:
Manage large amounts of incoming calls
Resolve customer complaints via phone,
email, mail or social media
joyceannbugna@gmail,com
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EDUCATION
Bachelor of Science in Office
Administration |
CERTIFICATE
May 2002-May 2003 |
Adventist University of the Philippines
Bachelor of Science in Nursing |
May 2004-May 2007|
Manila Adventist Medical Center
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