Joyce Ann Marie Raflores

JOYCE ANN MARIE I. RAFLORES 2E Tower 5, Escalades at 20th Ave., Cubao, Quezon City. 1109 EXPERIENCE (- November 2015 – Present-Business Process Associate for Manulife Bank of Canada EDUCATION 2004 – 2008 Bachelor of Science in Psychology Miriam College, Loyola Heights, Quezon City 2004 ( 1 Semester ) Bachelor of Science in Nursing St. Jude College Dimasalang, Sampaloc, Manila 2003 – 2004 Bachelor of Science in Psychology De La Salle University , Taft Avenue, Manila 1999 – 2003 Secondary Education Miriam College High School, Loyola Heights, Quezon City 1992 – 1999 Primary Education Miriam College Grade School, Loyola Heights, Quezon City AWARDS February 2009 President’s Award for the thesis entitled: “ Ten years of Psychological undergraduate research in Miriam College” March 2008 Best Thesis Award for the thesis entitled: “ The Construction & Validation of the Panukat ng Pakikipagkapwa sa Iba (PnPsI)” March 2008 Meritorious Leadership Award as President of JPMAP- ON THE JOB TRAINING May 2007 Recruitment Intern Human Resource & Administrative Services Division COCOLIFE Insurance Company , Ayala Avenue , Makati City March 2007- April 2007 Child Life Practicumer Kythe Inc. ( USTH Section ) Manuife Business Processing Services U.P. Ayala Techno Hub, Commonwealth, Quezon City  Mortgage administration mainly discharge requests.  Creates Final Statements (english & french language).  Deposit discharge payments/cheques in a timely manner. May 2015 – October 2015 Contact Centre Officer for ANZ Singapore ANZ Global Services Operations MDC 100, Libis, Brgy Bagumbayan, Quezon City  Customer service representative.  Handles credit card maintenance for singaporean customers.  General enquiry concerns & requests. November 2011 – December 2014 List Researcher FT Live Financial Times Electronic Publishing Inc. Philippines Philamlife Tower, Paseo De Roxas, Makati City  Leads/data generation for FT Live events  Data verification thru online research & telephone.  Direct contact with offshore marketers in US, UK & in Asia via conference calls and email. March 2011 – November 2011 General Affairs & Training Officer Summit Multi Services Cooperative Young Trade Building, Cubao, Quezon City  Administrative tasks: purchase order, issuance of ID cards,  ATM processing, Contract signing, Inventory  Setting up meetings with clients, 201 filing.  Facilitates orientation for new hires & issuance of uniforms. March 2009 – March 2011 Information Researcher BCI Asia Group Unit A & B, Trafalgar Plaza, H.B.Dela Costa St. Salcedo Village , Makati City  Research & update construction projects in a database.  Verify information via telephone, email & online research.  Organize data using MS office programs. March 2008 - March 2009 Entrepreneur (Online Seller) Online Multiply Store (The Primas) December 2007 - February 2008 Research Assistant Volunteer for the Thesis entitled : “ Ten years of Psychological undergraduate research in Miriam College “ May 2005 - November 2005 Junior Barista The Coffee Bean & Tea Leaf Phils., Inc Gateway Branch