Joyce Ann Lazaro

Education BSBA Major in Management Accounting 2011 - 2013 St Paul’s School of Business and Law, Philippines Motivated and detail-oriented undergraduate student specializing in Management Accounting, with a solid foundation in cost analysis, budgeting, financial planning, and internal control systems. Strong analytical and problem-solving skills, with experience using accounting tools such as Excel and ERP software. Eager to apply academic knowledge in real-world business environments to support strategic decision-making and operational efficiency. Committed to continuous learning and professional development in the field of management accounting. Joyce Ann Lazaro Experience HR EXECUTIVE VIRTUAL ASSISTANT Auriga International Management Consultancy - AUH, UAE Handled end-to-end recruitment and onboarding processes Maintained employee records and HRIS updates Assisted with payroll processing and benefits administration Implemented HR policies and ensured labor law compliance Supported performance evaluations and employee relations Coordinated training, seminars, and employee engagement activities Prepared HR reports and maintained confidential documentation Contact --Abu Dhabi City UAE Objective HR/ADMIN COORDINATOR Detail-oriented and highly organized professional seeking a Virtual Assistant role to leverage strong administrative support experience. Proven background in handling scheduling, email management, document preparation, and office coordination. Techsavvy, dependable, and capable of managing multiple tasks while maintaining confidentiality and professionalism. Eager to contribute to a dynamic remote team and grow within a virtual support role. Skills MS Offices Proficiency Excellent organizational and communication skills Excellent analytical and numerical skills Problem solving skills Ability to work independently with minimal supervision Language English Tagalog August 2024 – October 2025 May 2021 - May 2024 PR EMIRATES - Abu Dhabi, UAE Provided administrative support to HR and office operations Assisted in recruitment, onboarding, and employee documentation Maintained and updated employee records and HR files Handled office correspondence, scheduling, and filing systems Assisted with payroll preparation and leave tracking Supported coordination of training, meetings, and company events Ensured compliance with HR policies and procedures Customer Service October 2018- April 2021 Abu Dhabi Cooperative Society, Abu Dhabi UAE Responded to customer inquiries via phone, email, and chat Resolved complaints and issues promptly and professionally Provided accurate product/service information to customers Processed orders, returns, and exchanges efficiently Maintained customer records and updated CRM systems Collaborated with internal teams to ensure customer satisfaction Met performance targets for response time, satisfaction, and quality Executive Assistant May 2014- September 2018 The Generics Pharma Co., Philippines Managed executive calendars, schedules, and travel arrangements Organized meetings, prepared agendas, and took meeting minutes Handled confidential documents and maintained filing systems Acted as a liaison between executives and internal/external stakeholders Drafted correspondence, reports, and presentations Monitored emails and responded on behalf of executives when needed Supported project coordination and office administration tasks