Joyce Ann Garcia
Address: 249 Vicenta St., Santo Domingo, Cainta, Rizal
Contact #:-
Email address-
Personal information:
Date of Birth: February 16, 1986
Marital Status: Married
Citizenship: Filipino
Religion: Roman Catholic
Work Experience:
NCH Customer Support Inc. | Spanish Sales Representative| August, 2022 to Present
Handles customer inquiries via chat/email/phone; including but not limited to product-related (Sports, Casino, Poker) as well as billing related matters / Escalates system anomalies and general issues faced by customers to the relevant team
Intelegencia BPO LLC | Spanish Sales Representative| September, 2020 to August, 2022
Generates leads, qualifies, and follows up on leads and appointment setting / Develops and maintains good business relationships with potential clients / Achieves sales quotas
Intertouch Philippines | Spanish Technical Support | October, 2019 to April, 2020
Assists hotel guests in connecting to the internet / Assists hotel staff in creating an internet voucher codes, setting up a connection for a conference and events and other requests / Troubleshoots internet connection and TV issues / Coordinates with other departments to escalate and follow up on an escalated issue
CWT Philippines | Travel Counselor | June, 2019 to September, 2019
Assists clients in checking rates and availability / Creates international and domestic reservations for clients to include air, hotel, rail, and ground transportation / Assists clients with travel problems like relocation, flight delays, special requests, and complaints / Advises clients of international travel requirements such as visas, passports, etc.
Destinations of the World | Customer Service Associate | February, 2017 to June, 2019
Assists clients in checking rates and availability / Books accommodation, transfer, and/or tours for clients / Assists clients with on-spot situations like relocation, disputes, special requests, and complaints / Reconfirms hotel accommodation
Telus International Philippines | Chat/Email Support Associate / Content Writer | October, 2010 to January, 2017
Answers game inquiries through email and chat / Documents and simulates player’s issues to find solutions and fixes players inquiries and issues / Provides basic technical support / Helps players connect their game to Facebook / Writes game articles and guides / Publishes, updates, and cleans up articles / Creates internal knowledgebase
Transcom Asia | Customer Service Associate | February, 2010 to October, 2010
Answers billing inquiries for telephone and broadband service / Answers other products and services inquiries / Processes and tracks orders for the customer / Registers customer to an online billing and troubleshoots possible problems with the registration.
Education Background:
Hola Amigos
Spanish Language Course | September, 2018 - February, 2019
Tertiary:
STI College | Year-
Bachelor of Science in Information Technology
Secondary:
San Francisco Parish School Year-
Primary:
Subay Elementary School Year 1991 – 1998
Character References:
Mr. Ryan Sicad -
Supervisor – Intelegencia BPO LLC
Ms. Chynna Vergara -
Supervisor - Intertouch Philippines
Ms. Aika Patao -
Trainer - Intelegencia BPO LLC
I hereby certify that the above information is true and correct.
JOYCE ANN C. GARCIA
