Joyce Ann Zara Espino
Contact # (- |
Email:-
Virtual Assistant /Customer Service Representative
WORK EXPERIENCE
Virtual Assistant/Social Media Manager/Customer Support
Sphere Rocket
February 2020 – December 2020
Responsibilities:
Respond to chat, emails
Schedule meetings.
Manage a contact list.
Database creation
Research
Data Entry
Organize calendars and appointments (google calendar, Fresha shedul)
Manage CRM
Social Media Engagement and Management (Facebook and Instagram)
Content creator and Facebook ads
Virtual Assistant/Social Media Manager/Customer Support
December 2017- March 2019
Virtudesk
Responsibilities:
Worked for US realtors
Make inbound and outbound calls.
Follow up for prospect clients
Setting and schedule appointment
Social Media Management (Facebook and Instagram)
Content creator and Ads
Respond to chat, emails.
Research
Data entry
CRM management
Prospect for new clients on a daily basis from various lead sources
Respond to inbound leads from all internet lead sources, sign calls, and etc.
Input/manage client & lead databases
Conduct lead follow up & nurture leads until appointments are set
Customer Support / Technical Support
Aug 2012 - May 2014
24/7 Customer Philippines, Inc.
Makati City Philippines
Responsibilities:
Handles calls with regards to customer account.
Answers billing query
Process payments
Promotes new product (Upselling)
Resolves technical problem with services that our network provides.
Customer Service Representative
May 2010 - Aug 2010
Startek International Limited
Ortigas Pasig City, Philippines
Responsibilities:
Answer courteously inbound calls.
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time to customers.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting solutions.
Manage filing, mailing, correspondence and other management tasks.
CUSTOMER SERVICE REPRESENTATIVE
January 2009 - May 2010
Teletech Holdings
Lipa City, Batangas Philippines
Responsibilities:
Credit and finance management.
Dealing with collections for a telecom company.
We also process credit card payments and reconnection of the service.
Answer inbound calls and respond to customer inquiries in a timely manner
Generate customer interest in the company’s products or services
Provide personalized customer service by responding to the needs of customers
Document and report on customer feedback to improve the customer experience
Manage and update customer databases with notes for each customer
CUSTOMER SERVICE REPRESENTATIVE
ADVANCED CONTACT SOLUTIONS
SM Lipa, Batangas Philippines
Balintawak, Lipa City Batangas
Jan. 2008 - Nov. 2008
Responsibilities:
Provide services or make sales directly to customers via the telephone or through email and instant messaging communications
Make and receive calls using a telephone headset
Read from a dynamic prepared script that applies to the situation at hand
Adjust scripts as necessary to target the individual interests of clients
Respond to customer queries with information about products and services or technical assistance
Collect customer information pertinent to business objectives, such as name, address, demographic and financial information
Process order information; schedule appointments
Conduct surveys for market research; enter data into computer systems
Maintain detailed records of contacts
Front Desk Officer / Housekeeping / Food Server
BATANGAS COUNTRY CLUB
June 2007- Dec 2007
Bolbok Rd, Barangay Santa Rita, Batangas
Responsibilities
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
Answering screening and forwarding incoming phone calls.
Receiving and sorting daily mail.
CASHIER
SUPERVALUE INC.
SM Batangas
November 2005 – February 2006
Responsibilities:
Assisted customers with final purchases and answered questions at the checkout counter
Primary job duties included ringing up purchases, scanning coupons, and ensuring customer satisfaction
Operated computerized cash registers and credit card machines.
Exuded friendly, courteous, and positive attitude and demonstrated professionalism
SERVICE CREW
JOLLIBEE FOODS CORPORATION
January 1997-July 1997
P. Burgos, Poblacion, Batangas City
Responsibilities:
Take Orders
Process Payments. Interact with Customers. ...
Clean
Maintain Stock.
Greet Customers.
Fill Food Orders.
Serve Food.
EDUCATION:
College Level
Bachelor of Science in Computer Science
University of Batangas
Hilltop Batangas City
1998 - 2001
Secondary
Saint Joseph Institute
Rosario, Batangas
1993 – 1997
Elementary
Sto. Nino Formation and Science School
Rosario, Batangas
1987 – 1993
PERSONAL DATA:
Birth Date:January 30, 1981
Birth Place:Muntinlupa City, Metro Manila
Age:39 yrs. Old
Civil Status:Married
Religion:Roman Catholic
Citizenship:Filipino
Height:5’5”
Weight:58 kg
Language Spoken:Tagalog / English
Special Academic Awards:
Best in English (1993 – 1997)
Top 3rd place NSAT Exam CALABARZON 1997
SPECIAL SKILLS:
Advance Computer knowledge, Customer Service, Food Serving
CHARACTER REFERENCE
Mr. Jason Jocson
Senior Operational Development Officer
24/7 Inc.
8th Flr. Insular Life Bldg, Ayala Ave.
Makati City-
Ms. Frimcel May Ayalin
PST Trainer
Startek Philippines
Ortigas, Pasig -
"I attest to the truthfulness of the information given above to the best of my knowledge and belief."
JOYCE ANN Z. ESPINO
