Joyce

JOYCE STEPHANIE NYOKABI P.O. Box- THIKA Telephone: - (mobile) Email:- CAREER PROFILE SUMMARY Strategic and results driven analyst with over 7 years’ experience in procurement and supply chain management, sales, marketing and business development. Equipped with excellent leadership skills, communication skills, work ethics and negotiation skills with a background in client relations, business operations, strategy formulation and implementation. Possesses outstanding academic credentials in procurement, business development and marketing. WORK HISTORY Analyst: 60 Decibels (July 2022 -to date) Duties and Responsibilities  Contribute to multiple client projects, ensuring high quality output, great client engagement, and timely delivery – contributing directly to the achievement of our organizational goals.  Provide input to new survey products with the aim of collecting actionable feedback that will help social enterprises grow their business and impact.  Conduct quality checks on data, complete analysis and create reports that tell a compelling story and provide actionable insights for clients.  Model our company values, particularly as related to the competencies required for end-to-end project execution.  Model and encourage proactive and effective communication across the team.  Support fellow team members with project workflow and execution. Procurement and Marketing Team Leader- Strategic and Government partnerships: Rockey Africa Limited (November 2020- March 2022) Duties and Responsibilities • • • • • • • • Content creation and strategic marketing. Development of a market strategy including running SWOT analysis, determining primary marketing objectives, drafting the buyer persona and determining what marketing methods will be used. Implementing marketing plans, launching and monitoring the marketing strategy. Overseeing a marketing and procurement team, be part of hiring and training new team members, standardizing marketing processes, implementing campaigns, managing campaigns and regularly analyzing the progress of marketing campaigns. Collaborating with a product development team and managing the marketing budget allotted for advertising, content creation, software and administrative costs. Performing and analyzing marketing strategy effectiveness, used measurements that include organic traffic, conversion rates, customer sign-ups, email sign-ups, click-through rate and social media engagement. Managing contracts at all levels of implementation and submitting negotiations on the Online Government IFMIS system and other supplier portals of various procuring entities. Tender documentation (Technical, Financial & Preliminary) and auditing before submission. • • • • • Collaborate with other team leaders and staff members to formulate and implement policies, procedures, goals, and objectives. Supervise, train and motivate Procurement and marketing department employees. Planning, organizing, and managing the work of all procurement and marketing staff. Monitor, document and report on the progress of bided tenders at agreed intervals. Preparation of yearly, quarterly and monthly marketing and procurement budget, projections and reports detailing company's performance, objectives and performance gaps. Business Development Trainee: Yusudi Africa Ltd (March 2020- October 2020) (7 weeks training on Content management, Business Development & Interpersonal skills, with a 6 months two-phased placement program in a real working environment) First phase placement; Business development executive: Adcare IT (May -August) Duties and Responsibilities • Building contacts with potential clients to create new business opportunities. • Making cold calls for new business leads and writing business proposals. • Maintaining knowledge of all product and service offerings of the company. • Following up new business opportunities and setting up meetings for senior management. • Planning and preparing presentations. • Communicating new product developments to prospective clients. • Overseeing the development of marketing literature. • Preparing and submitting reports. Second phase placement; Course advisor: International School of Advertising (ISA)-(August-October) Duties and Responsibilities Lead generation conversation • • • • • Following up on leads developed through various marketing activities. ∙ Identifying prospects, evaluating their needs, and recommending appropriate training products. Preparing weekly and monthly reports by collecting, analyzing, and summarizing information. Consistently meeting set sales objectives Weekly reporting on performance and plans Relationship Management • • • • Developing relationships with prospects. Maintaining relationships with current clients by providing support and recommending on suitable training opportunities. Maintaining quality service by establishing and enforcing organization standards. Recommending and implementing loyalty initiatives Marketing Coordination • • • • • Formulation of a content calendar and marketing plan. Event identification and coordination Analysis of campaigns and course performance. Liaising with design and digital team for campaigns. Contributing to team effort by accomplishing related results as needed. Procurement and supply chain officer: Broad Borders Housing Cooperative (June 2018-Dec 2019) Duties and Responsibilities. • Managing the overall direction, coordination, and evaluation of procurement activities in the Company. Implementing procurement strategies to maintain security of supply and optimum value for money. • Performing all procurement and contracting activities including pre-qualifications, tender management, negotiations and preparation of contracts. • Developing key relationships with business stakeholders and strategic supply partners to enhance improvement in the Company’s business performance. • • • Implementing change and developing new processes to better procure goods and services. Negotiating contracts with suppliers to obtain best price and service. Managing overall transport of staff and clients, ensuring fuel cards are updated on time and repairs done on time. • • Managing agendas, appointments and making travel arrangements. Analyzing market and delivery trends so as to acquire procurement technologies and processes that support those trends. • Conducting business review meetings with key stakeholders to assess risk, review future strategies, and identify potential cost reduction and improvement opportunities. • Providing periodic reporting for top management on all purchasing, controls and processes. Major achievement Coordinating and centralizing all procurement activities of broad borders housing co-operative in respect to its six branches at the time. Sales and marketing executive: Broad Borders Housing Cooperative (Feb 2016–May 2018) Duties and Responsibilities • • • • Actively seeking out new sales opportunities through direct selling, networking and social media. Preparing and delivering presentations on company products and services. Preparing and reporting on goals, sales and prospects. Participating in events and conferences on behalf of the company. • • • • Negotiating and closing deals, handling complaints and objections. Developing a sales and marketing plan that is effective and result oriented. Undertaking credit and debt management and collection. Conducting market research to identify selling possibilities and evaluating customer needs. • Conducting customer surveys to gain a better understanding of market groups. and analyzing social media traffic data. Content marketing Procurement intern: Ministry of Housing and Urban Development (May 2017-Aug 2017) Duties and Responsibilities • • • • • Assisting in the tendering process and evaluation of suppliers. Preparing professional opinions. Assisting in preparation of payment vouchers and having them signed by the relevant people. Being part of the tender opening committee. Assisting in preparation of the procurement plan. EDUCATION BACKGROUND • Bachelor of Science in Procurement and Supply Chain Management -) Muranga University Attained; Second Class Upper Division • Kenya Certificate of Secondary Education -) Kerugoya Girls High School Attained; B(Plain) PROFESSIONAL CERTIFICATIONS AND TRAINING • • • Skills2Grow Program, Business development and Interpersonal skills Yusudi Africa Limited International Computer Driving License 1 & 2(ICDL) (2014) Institute of Advanced Technology Participated in a training program offered by PROSPA-Kenya- Procurement guidelines and procedures as stipulated in the Public Procurement and Disposal Act. SKILLS AND COMPETENCE Critical thinking and problem solving; able to handle crisis when they come up and also come up with new ways of getting work done. Teamwork; able to collaborate with other teammates with an intention of supporting the company’s mission and objective. Time management: able to juggle multiple projects and tasks, making sure nothing falls from the cracks and all deadlines are met. Data analytics: able to analyze data from research, campaigns and surveys using various analytics tool like Google analytics in order to track what campaigns do well and what channels offer the best ROI and ROAS. Relationship management: able to establish and maintain professional relationships that result to formulation of synergies. Negotiation skills: Developed ability to persuade, influence and explore positions and alternatives to reach outcomes that will gain acceptance of all parties. Reporting skills: gained experience in preparing weekly, monthly, budget and departmental reports. Communication and interpersonal skills: I have learned how to relate with people, maintaining good and professional relationships with my colleagues and interacting with suppliers to reach an agreement. ICT Competence: I am well versed with MS suite such as Word and Excel and proficient in using the internet, email and CRM softwares like Podio, Zoho, Bitrix 24 LEADERSHIP/COMMUNITY SERVICE • • • • Participated in various corporate social responsibility activities for example cleaning days to Muranga County made possible by Muranga University of Technology in conjunction with AMICA SACCO. Took part in sports and games as a basketball player with the Kerugoya Girls team and achieved outstanding performances of bagging the Central Kenya Regional Basket Ball Title. Was a part of the National Talent Academy at Kerugoya Girls’ High School which was a National Talent Center from the year- Participated in Religious Works of Charity in Children’s’ Homes in both Kirinyaga and Muranga Counties. REFEREES Jeremy Karemeri CEO & Director, Broad Borders Housing Cooperative-Tel:- Macharia Gachago CEO & Founding Partner, IkoDeal Ltd-Tel:- Fransisca Maina Head of human resource, Rockey Africa limited-Tel:-