Joyann Francis
Trinidad and Tobago
OBJECTIVES
Detail-oriented and proactive Virtual Executive Assistant with 4 years of experience in
administrative assistance. Proven track record in providing high-level administrative support
and exceptional customer service. Skilled in managing executive calendars, coordinating
meetings, handling correspondence, and ensuring smooth day-to-day operations. With a strong
background in customer support, I excel in resolving client inquiries, delivering personalized
assistance, and maintaining positive relationships. Proficient in a variety of digital tools and
communication platforms, I am adaptable, organized, and committed to delivering efficient and
confidential support in fast-paced environments. This position aligns with my career goals of
growing my remote work capabilities while contributing to a dynamic organization.
EDUCATION / CERTIFICATIONS
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Certificate in Customer service and Communication Studies
Diploma in Office Administration
UNIVERSITY OF THE WEST INDIES, ST AUGUSTINE 2012 – 2014
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Caribbean Advanced Proficiency Examinations (CAPE) Certificate – 5 subjects (8 units)
Caribbean Secondary Education Certificate (CSEC) - 6 subjects
VESSIGNY SECONDARY SCHOOL-
PROFESSIONAL EXPERIENCE
Virtual Administrative Assistant
WORKBETTERNOW- LAWLINE | April 2025 – Present | Contract Type: Full-Time
• Create and manage course entries in the administrative system
• Upload and maintain course materials including slides
• Maintain scheduling accuracy across the main program list, calendar and project management tools
• Update calendar invites with log in information for faculty and production team
• Assist in creating company reports using Grow
• Support invoice creation by ensuring accuracy in billing and record keeping
Personal Executive Assistant (Remote)
SCANTERBURY’S GROUP OF COMPANIES | September 2020 – December 2024 | Contract Type: Part-Time
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Organize, manage and respond to emails
Arrange meetings and manage Calendars using Outlook, Google Calendar and Calendly
Data entry using Google and Microsoft Office Suite
Customer Management using CRM software such as Hubspot
Research
Bookkeeping using QuickBooks
Utilize software such as Slack and Click up
Medical Laboratory Assistant I
NORTH CENTRAL REGIONAL HEALTH AUTHORITY- ERIC WILLIAMS MEDICAL SCIENCES COMPLEX | September 2019
– Present | Contract: Full-Time
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Biochemistry – prepare samples for technician via centrifuge
Sample Collection – sorting samples for each department, Data entry using Excel and
Google sheets, photocopying, customer service, training new laboratory assistants
Histology – sorting and registering samples, customer service, Data entry using Excel
and Google sheets, scanning, supervising and training Medical Laboratory Technician
interns
On-the-Job Trainee – Customer Service Representative
SOUTH-WEST REGIONAL HEALTH AUTHORITY- LA BREA HEALTH CENTRE | May 2015 – January 2017 | Contract:
Full-Time
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Customer Service
Data entry using Microsoft Excel and report writing
Scheduling appointments using Patient scheduling software
Manage emails, calls and fax
Analyze customer satisfaction surveys
On-the-Job Trainee – Assistant Laboratory Technician
SOUTH-WEST REGIONAL HEALTH AUTHORITY- POINT FORTIN AREA HOSPITAL | January 2017 – May 2017 |
Contract: Full-Time
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Perform standard operating procedures
Report Writing and data entry using Microsoft Excel
Analyze data
STRENGTHS & COMPETENCIES
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Goal oriented
Problem-solving
Detail oriented and organized
Diligent
Time management
Attention to Detail
Adaptability
Phone etiquette
Communication
Multitasking
SOFTWARE & PLATFORMS
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Microsoft Office
G Suite
Quickbooks
Zoom
Asana
Click up
Hubspot
Slack
Calendly
Trello
Adobe Creative Cloud
Grow
Google Workspace
