Joy Uwaifo

JOY UCHE UWAIFO Virtual Assistant | Remote Administrative & Client Support Specialist - -- PERSONAL STATEMENT I am a resourceful and tech-savvy Virtual Assistant with over 2 years of experience supporting entrepreneurs, small businesses, and digital agencies remotely. I excel in managing administrative workflows, client communications, and CRM systems. I am known for my attention to detail and ability to create high-converting email campaigns, generate leads, and manage social media content https://www.linkedin.com/in/ucheuwaifo-a4728a15a/ Teams live:cid.a2eb8164a- EDUCATION Bachelor of Science (B.Sc.) in Banking and Finance Ambrose Alli University, Ekpoma, Edo State – 2017 CORE COMPETENCIES • Remote Administrative Support • Email & Calendar Management (Gmail, Google Calendar) PROFESSIONAL EXPERIENCE DOMINANT TECH-VIEW PLR | REMOTE VIRTUAL ASSISTANT / CUSTOMER SUPPORT JAN 2024 – APRIL 2024 • patterns in service satisfaction, directly informing improvements in customer experience. • Conducted targeted market research and compiled data reports to inform customerfacing promotional strategies. • Managed a client database of over 500 entries, ensuring the accuracy and integrity of customer data for seamless client outreach and communication. • • Client Communication & Provided key administrative support, including managing client inboxes, conducting proactive client outreach, and tracking tasks to ensure timely follow-ups and high-quality service delivery. Relationship Building • CRM Tools (HubSpot, Zoho, Analyzed customer feedback from Google Forms and Sheets to identify key trends and • Generated visual reports using Google Sheets and Canva to present customer feedback and service satisfaction data to the internal team. Pipedrive - familiarization) • Lead Generation & Cold Outreach HERITAGE BANK | LAGOS, NIGERIA • Social Media Management & CUSTOMER SERVICE REPRESENTATIVE Content Scheduling • Canva Design for Marketing Materials • Online Research & Data Compilation • Google Workspace (Docs, Sheets, Forms) • Trello, Slack, Zoom, Asana – Team Collaboration Tools • Digital File Management & Document Preparation • Confidentiality & Discretion • Self-Motivation & Task Prioritization JAN 2021 – NOV 2023 • Documented all client interactions within the CRM, ensuring data accuracy for audit and reporting purposes. • Analyzed service inquiries from chat and email to maintain a 95% resolution rate within 24 hours. Managed 4–6 concurrent customer interactions using structured messaging workflows, demonstrating strong data management and organizational skills. • • Referred clients to appropriate service options, which directly contributed to a 45% increase in customer retention. HERITAGE BANK | LAGOS, NIGERIA CASH MANAGEMENT OFFICER MAY 2019 – JAN 2021 • Managed transaction logs and reconciled vault balances using excel for over 100 daily customer interactions. • CERTIFICATIONS • ALX Data Analytics (In View) • ALX Virtual Assistant Programme 2024 • ALX AI Career Essentials 2024 • Project Management Professional (PMP - OSHA Standard USA) – 2018 Focus: Project Lifecycle, Cost Management, Work Breakdown Structures, Stakeholder Management. Tracked discrepancies in customer account histories and resolved data anomalies to support compliance. • Generated periodic branch reports and analyzed service data to detect patterns in transaction flow. • Worked with internal software tools to monitor daily financial operations, minimizing data entry errors. • Produced detailed summaries for senior management using structured financial datasets. AJAOKUTA STEEL COMPANY LIMITED – KOGI, NIGERIA (NYSC) ASSISTANT CASHIER | FINANCIAL RECORDS ANALYST 2019 • • Processed and entered all payment voucher data into tally for treasury analysis and reporting. Performed manual and digital reconciliations on vote books and financial logs, identifying record inconsistencies. • Created daily reports tracking revenue streams and transaction types across multiple departments. • Assisted in salary and arrears calculations using structured tabulations and historical payroll data. • Contributed to audit preparation by organizing and formatting historical financial datasets. ADDITIONAL SKILLS • • • • • Canva, Trello, Google Workspace, Microsoft Word Slack, Zoom, Asana, Skype Time Management & Deadline Tracking Content Formatting & Light Proofreading AI-Powered Admin Tools (e.g., ChatGPT, Grammarly)