Joy Ukibe

JOY UCHECHUKWU UKIBE Awka, Anambra State, Nigeria- –-Virtual Assistant| Customer Support| Technical Support personnel | Data Entry Specialist| Appointment setter| Lead generator| Cold caller| PROFESSIONAL SUMMARY I am an experienced virtual assistant with a proven track record of providing exceptional administrative and organizational support to clients across diverse industries. With 4 years of experience, I possess a wide range of skills that enable me to deliver high-quality results, including project management, calendar management, email management, research, customer service, data entry, and more. I am a versatile, detail-oriented Virtual/Personal Assistant and Customer service professional with about 4 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. I have also been a technical support specialist within these 4 years. I strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. I pride myself on my ability to work independently while also being a team player. I have excellent communication skills and can adapt to any communication style or software. I am also tech-savvy and familiar with a range of tools and software, including Google Suite, Microsoft Office, Trello, Asana, Slack, and CRM systems. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● Virtual Assistant Administrative Support Executive Support Data Entry MS Office Suite (Ms. Word, Ms. Excel, PowerPoint, Outlook Calendly, Zoom, MS Teams, Google Meet, Skype Google Workspace (Google Doc, Google Sheets, Slide, Form, Drive) Calendar management Appointment Scheduling Email Management and Marketing Lead Generation and general research CRM tools; Asana, Slack, Trello, ClickUp ● ● ● ● ● ● ● ● ● ● ● Customer Service Representative/Customer Support Team Lead Customer Support (Email, Phone, Live Chat, FB & IG Messenger) Responding to customers' inquiries. Organizing files, folders, and e-mails Set up meetings between clients Create Invoices and Receipts Communicate and coordinate with suppliers and customers Process customer questions in emails or chat Community Management Project Management PDF Conversion and Editing WORK HISTORY 09/2021 to 09/2022 IT Helpdesk and Customer Support Nnamdi Azikiwe University, Awka ● Provided troubleshooting services to staffs for office equipment ● Ensured office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ● Onboarded Staff and Students on new products and features like the school app. ● Installed and configured needed software and updates in staff offices ● Attended to student and staff database issues. ● Set up workspaces, ensuring good internet connection. ● Provided Online Chat support and Email support to staff and students 04/2020 to 07/2022 Secretary His Glory Hospital and Maternity ● Issued cards and scheduled appointment between the doctor and patients both online and onsite ● Handled administrative tasks such as data entry, file management, invoicing and data reporting. ● Scheduled appointments, meetings, and events, setting reminders for the director using online calendars and scheduling tools. ● Managed email correspondence and filtered important messages, replying to inquiries and following up with affiliated bodies. ● Made travel arrangements including booking flights, hotels, and rental cars, as well as preparing travel itineraries and coordinating logistics. 02/2019 to 09/2023 Customer Service Representative Lavender Farms and Allied Services Represented the school at conferences, workshops, and other networking events. ● Handling administrative tasks such as data entry, budgeting, record-keeping, data reporting. ● Developing prospect lists and cold calling for making bulk sales ● Attending to customer enquiries through phone and emails EDUCATION -) Bachelor of Engineering: Electronics and Computer Engineering Nnamdi Azikiwe University, Awka - Anambra State TRAINING AND CERTIFICATIONS Coursera ● Technical Support Fundamentals ● Bits and Bytes of Networking ● IT security: Defense against the digital arts . Digital Witch IT Support Training ● Virtual Assistance ● Administrative Support ● Appointment Setting/Scheduling (Google Calendar, Calendly, Bookify) ● Itinerary Management (Airbnb, Priceline, Yelp) ● Project Management Tools (Trello, Monday.com, Clickup) ● Email Management ● Tech Sales ● Data Entry ● Lead Generation and Management Tools (Apollo, Lead scraper) Other Training ● Mobile Graphics, Canva, Photoshop, Excel