Joy Ugomma Onuh

I am a customer-focused Virtual Assistant with hands-on experience in administrative support, email management, and handling customer inquiries in remote environments. I have supported daily operations by organizing workflows, responding to messages, and ensuring tasks are completed efficiently and accurately.

I am proficient in tools such as Google Workspace (Docs, Sheets, Drive), Microsoft Office, and Zapier for workflow automation. I am also comfortable using email and live chat platforms and confident in quickly learning tools like Intercom to provide efficient customer support.

I have strong communication and problem-solving skills, allowing me to troubleshoot issues, explain solutions clearly, and ensure customers feel supported. I am detail-oriented, reliable, and able to work effectively across different time zones as part of a remote team.

I am eager to contribute to a fast-paced support team and help deliver a smooth and positive experience for every customer.