Joy Ufoma Ideh

IDEH UFOMA JOY Location: Life-Camp, Abuja | Email:-| Phone:- CAREER SUMMARY Experienced Executive Assistant with broad background in supporting and handling an executive office with minimal supervision, Customer Service and Social Media Management Oriented, fast learner and a team player. Possesses strong communication skills both in written and oral formats with expertise in Microsoft Office Packages such as Word, Excel and PowerPoint. Skilled in using Social Media and project management tools such as Asana, and Monday.com, Tiktok, Website creation using Word press, Clickup, Meta Business Suite conversant with Google workspace and all it tools, Highly skilled in refined leadership and dynamic people management with the ability to utilize project management strengths; Confident and possesses overall personalities. Possess intermidate knowledge and skills in Facebook ads, SEO, Email Marketing and Copywriting, Versed in entrepreneurial awareness and emotional intelligence to resolve problems and meet clients’ needs. Dynamic and enthusiastic; works well in teams to meet deadlines and solve complex tasks. SKILLS      Time Management Skills: Efficient time management to execute given tasks and achieve goals. Communication Skills: Proficient in English Language and communicates well in oral and written formats. Complex Problem-Solving Skills: Ability to identify complex problems, develop and evaluate options and implement solutions. Team Player & Leadership Skills: Ability to lead a team, resolve conflict, motivate, organize, and establish rapport. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel and PowerPoint), Asana, Monday.com, Outlook, Google Workspace tools including Gmail, Calendly, Figma, Video editing and basic graphic tools including :Capcut, Canva, Social Media management tools including: Tiktok, Website creation using Word press, Clickup, Meta Business Suite, LinkedIn Telegram and X. PROFESSIONAL EXPERIENCE Protocol and Public Relations Officer (PPRO) Rwanda High Commission to Nigeria           Aug 2021 – Present Organize and manage the contacts list and database, organize and prepare meetings, draft minutes of ITC (Internal Tender Committee) meetings to ensure proper filing of documents, and record and carry out the various tasks related to the storage of information. Ensure good relations with all guests and clients visiting the Rwanda High Commission. Handle inflow and outflow of all correspondences between the High Commission and other institutions. Forward inward correspondences to appropriate recipients. Welcome and make protocol arrangements for guests of the High Commission from both overseas and within Nigeria. Direct all guests of the High Commission to relevant offices according to the nature of their missions Book appointments in various institutions on behalf of the High Commission whenever directed to do so. Create and maintain good working relations with fellow protocol and public relations officers of other services and relevant national institutions. Handle applications for all consular services at the High Commission and forward them to relevant offices for payment screening and production. Advise the High Commission on how to improve the field of protocol and public relations. Perform other duties assigned by authorities of the High Commission. Executive Assistant to the High Commissioner Rwanda High Commission to Nigeria Jun 2022 – Oct 2023 Update the High Commissioner's Diary and calendar.  Draft Letters, notes and email.  Manage the High Commissioner's personal and official email.  Facilitated smooth executive trips, arranged appropriate visas.  Supervised executive calendar, while supporting the administrative team to ensure a smooth operational flow.  Book flights, and make hotel reservations when required.  Personal Assistant/ Secretary to the CEO KUYASH CONCEPTS Feb 2021-Jul 2021 Plan schedule  Email and calendar management  Prepare and plan travel itinerary draft  Draft letters and mails  Engaged in the processing of customers’ requests which increased customer satisfaction, profit margin, steady growth and  customer loyalty. Ensured optimal performance of facility with team members.  Staff Assistant (NYSC) Karina Tunyan San and Co     Type and file letters and court processes, Data entry, attend meetings, Write and type records of proceedings during court sessions, Serve and receive court processes and letters, and any other duties as assigned by the head of Chambers Secretary/Transcriptionist Sonic Enterprise        Mar 2020 – Feb 2021 Dec 2013 – Oct 2015 Coordinates appointments, Organizes and prepare meetings, drafts minutes of meetings. Responds to and places telephone calls. Transcribe all document and audio files Organize and manage the contacts list and database of clients. Draft letters and notes to ensure they correspond to the correct format, file, prepare and finalize notes, and routine correspondence to receive, register, and follow up on mail and correspondences. And any other task as assigned by the CEO EDUCATION Bachelor in Science (B.Sc.) – International Studies Ahmadu Bello University Zaria, Kaduna State   Diploma in Law Ahmadu Bello University Zaria, Kaduna State CERTIFICATIONS/TRAININGS Digital Marketing certified: Hubspot Academy Virtual Assistant Skills Training: Remanda Skill up Academy Organizational management: International Organization of Organizational Management Professionals Understanding the Rights of Women and Girls : Yali Network Diplome D’Etudes En Langue Francaise : Delf A1 Certificate of Modern Chinese Program: ABU Zaria       REFEREE Available on request.  - -