Joy Ruciano

Joy Ruciano - |- Objective Dedicated professional skilled in providing timely resolutions and personalized service across chat, voice, and email platforms. Proficient in utilizing CRM tools to ensure accurate, up-to-date client information and leveraging data-driven insights to enhance service quality and streamline processes. Committed to maintaining professionalism and empathy in all interactions while guiding new clients or visitors through onboarding and managing a positive online presence. Experience Administrative Assistant, Intern June 2024 - November 2024 Medicins Sans Frontieres (MSF) Assisted in organizing virtual events and outreach programs, including donor briefings and webinars, improving stakeholder engagement and communication. Responded to inquiries from beneficiaries, donors, and partners via email, chat, and phone, providing comprehensive information to support program awareness and outreach. Updated CRM databases to ensure accurate records of donors, volunteers, and program participants, enhancing data integrity for strategic communication. Scheduled and managed calendars on behalf of the team. Monitored and maintained a clean office environment to ensure smooth professional effectiveness. Project Management Intern March 2023 - April 2023 Excelerate Conducted detailed analysis of project documents to align communication objectives with stakeholder needs, ensuring accurate content delivery. Implemented strategies to monitor team performance, enhancing productivity and ensuring timely completion of project reports for effective communication. Organized and structured data sets to support strategic communication with data-driven insights, improving media monitoring and reporting accuracy. Attache, Marketing and Communication September 2022 - October 2022 Kenya Revenue Authority Collected and analyzed feedback on communication strategies, providing insights to enhance media relations and stakeholder engagement. Reviewed and refined content for clarity and accuracy, improving the effectiveness of press releases and media kits for optimal messaging impact. Created communication materials with consideration for language and cultural context, ensuring effective messaging across diverse local languages. Provided administrative support, including scheduling meetings, managing phone calls, and documentation. Verified and processed documents submitted by taxpayers, including income declarations, business permits, and identification documents. Skills Hard Skills: Data entry and Record Management, Effective Communication and Reporting, Effective Organization Skills, Customer Relationship Management (CRM) Tools, Calendar Management and Scheduling, Proficient in MS Office, Customer Service, Administrative Support Soft Skills: Critical Thinking, Communication, Collaboration, Problem Solving, Adaptability, Attention to Detail, Time Management Education Bachelor of Arts in International Studies University of Nairobi 2022