Joy Rhyz Daligdig

Joy Rhyz M. Daligdig Global Helpdesk Specialist --linkedin.com/rhyzdaligdig New Aviation Road, Buaya, Lapu-lapu City, Cebu Philippines Experienced IT Technician with strong background in software/hardware computer repair and IT network system administration. PROFESSIONAL EXPERIENCE Global Helpdesk Specialist Survey Sampling International, Cebu City, Mar 2015 – Present  Provides technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Also does server monitoring. Act as front face of Helpdesk/Corporate IT and Technical/Network Engineering Department. Serves as liaison between programmers and systems engineers to help provide information in a specific issue or task. Performs escalation on problems reported by SSI employees. Research solutions on issues that are not yet documented in the company. IT Technician Mabuhay Vinyl Corporation, Iligan City, Nov 2013 – Dec 2015  Troubleshoot hardware, software and network operating system. Provide network access to all staff inside the plant. Administering MVC’s IT policies and procedures. Connect and set up network hardware (LAN/WLAN). Monitor security of all technology. Responsible for DNS/DHCP, TCP/IP, Ethernet, wireless access point and Firewall Configurations. Maintain log and/or list of required repairs and maintenance. Installation and Configuration of MVC applications. Perform Preventive Maintenance and backups for SERVER’s running SQL and Proxy (Windows Server 2003/2012 and FreeBSD). Configure and maintain Fortigate Firewall. CCTV maintenance. IT Technician Iligan Computer Institute, Iligan City, Feb 2011 – Jul 2012  Determine users’ technical needs and provide them with appropriate solutions. Install hardware, software and device drivers on standalone computers. Install and configure computer networks including LAN and WAN. Manage network configurations to ensure that all computers on a network can communicate effectively. Test computers peripherals, hardware and software to ensure that they are working appropriately. Upgrade software, patches and operating systems on a continuous basis. Install and configure monitors, keyboards and printers. Troubleshoot hardware and software problems. Ensure that all computers are secured effectively by installing and updating anti-virus software. IT Crash Course Instructor Iligan Computer Institute, Iligan City, June 2010 – Jan 2011  Handles Crash Course classes in PC Troubleshooting and Basic Computer Networking. Handles Computer Learning Program (CLP) class in PC Repair. SKILLS CISCO Certified MCP Certified Structured Cabling Remote Assistance Software(Landesk, GotoAssist, RemoteNG, Vnc and RDP) Service Desk Software(Manage Engine and Jira) Monitoring Software(Zabbix and Solarwind) Active Directory and Exchange Management Office 365 Effective time management – Can solve complex system and network problems in minimum time. Excellent communication and rapport building CERTIFICATES Cisco Certified Network Associate CSCO- June 2017 Coaching to Peak Performance December 2016 Microsoft Certified Professional F- May 2016 Microsoft Specialist: Server Virtualization with Windows May 2016 Server Hyper-V and System Center F- May 2016 TESDA NCII Computer Hardware Servicing November 2010 Wireless Networking Workshop February 2013 EDUCATION Diploma in Computer Computer Engineering Technology, with honors Iligan Computer Institute, April 2010 REFERENCES Jizan Roy Auditor Global Helpdesk Manager Survey Sampling International,- Ryan Patigayon Windows Administrator Survey Sampling International,-