Joy Prosper

I’m a dedicated Customer Support Specialist and Virtual Assistant with hands-on experience in managing customer communications, CRM systems, and administrative workflows that help businesses stay organized and deliver exceptional client experiences.

With a strong background in tools like HubSpot, Freshdesk, and Google Workspace, I excel at handling customer inquiries, resolving tickets efficiently, and maintaining accurate data across CRM platforms. My goal is to streamline your operations, improve customer satisfaction, and keep your business running smoothly.

• ✉️ Customer Support: Email, chat, and ticket handling with empathy and professionalism
• 🧠 CRM Management: Data entry, lead tracking, and workflow updates in HubSpot, Freshdesk, or Zoho
• 🗓️ Virtual Assistance: Inbox management, scheduling, and meeting coordination
• 📊 Process Support: Reporting, documentation, and task organization

I’m proactive, tech-savvy, and adaptable to different business systems and time zones. Whether you need someone to manage your customer interactions or keep your operations organized behind the scenes — I’m here to help your team succeed.