J O Y
P E R L O R A
ABOUT ME
AVirtual Assistant with excellent
Customer Service skills and passionate
about graphic design. I am proficient
in WordPress CMS and knowledgable
with SEO tools such as SEMRush,
Ahrefs, Ubersuggest, Screaming Frog,
SEOptimer to help optimize a website
for search engines.
SKILLS
Proficient personal computer skills
including Microsoft Office, Excel,
PowerPoint and Internet
Strong organization and time
management skills.
Excellent listening and problemsolving skills.
Excellent interpersonal, written,
and oral communication skills.
SEO & Web Design (WordPress)
Basic Graphic design using Canva
CONTACT
--linkedin.com/in/joy-perloraab303046
EDUCATION
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
2007 - 2010 | BS ARCHITECTURE
AYALA BLVD ERMITA, MANILA
EXPERIENCE
JAN
2016 OCT
2020
ALORICA FORMERLY EXPERT GLOBAL
SOLUTIONS
QUALITY ASSURANCE
REPRESENTATIVE
Monitors, documents and reports
performance improvement initiatives for
the program.
Provides specific feedback to
supervisory and management staff
regarding agent areas of opportunity for
their team members. Support supervisory
staff in their coaching efforts and
provide coaching assistance as needed.
Performs analysis and report results of
key improvement initiatives to Operations
and the Training organization.
Participates in internal and external
client monitoring/calibration sessions in
order to ensure thorough understanding
of programs, goals and client standards
of excellence.
EXPERIENCE
Feb
2011Dec
2015
ALORICA FORMERLY EXPERT GLOBAL
SOLUTIONS
Technical Support Representative/Customer
Service Representative
Answers incoming phone calls and emails
from clients and provide step by step
resolution to their technical difficulties.
MayNov
2010
PROACT TELEMARKETING INC.
Tele-Service specialist
Doing Outbound Calls to leads provided
by the company
REFERENCES
Mylin Buhisan
Quality Assurance Representative (Alorica)
Mobile no. -
Lorena Bustos
Workforce Realtime Administrator (Alorica)
Mobile no. -
CONTACT
--linkedin.com/in/joy-perloraab303046
