Joy Pantaleon

JOY PANTALEON Phone:- E-mail:-Skype: live:ec1fd3b244cb9e82 CUSTOMER SUPPORT REPRESENTATIVE PROFILE Positive, upbeat Virtual Assistant brings more than 4 years of customerfacing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. EXPERIENCE EMAIL SUPPORT SENIOR AGENT (NIGHT SHIFT 8PM4AM) SHOPIFY EXPERT Storm Media Ltd. (April 2017- July 2021) Worked closely with Team Leads and Supervisors to ensure that each assignment was finished ahead of its deadline. Collaborated with individuals through meetings and conference calls. Managing large amounts of incoming emails and customer inquiries Build sustainable relationships and trust with customer accounts through open and interactive communication. Freelance (November 2020-June 2021) Meeting clients and understanding products and services range. Designing textual and graphical content including product illustrations for the website. Designed retail line applications for different websites. Integrating cross-browser compatible applications and secure payment gateways in the website. PRODUCT COPYWRITER SOCIAL MEDIA CUSTOMER SUPPORT AGENT (NIGHT SHIFT 8PM-2AM) Freelance (November 2020-June 2021) Writing clear and compelling copy to describe products for an ecommerce website Creating advertising texts for brochures and banners Helping design landing pages for new product features Storm Media Ltd. (December 2016-April 2017) Monitored client accounts for questions and feedback to provide an exceptional experience for customers. Managed client accounts, including addressing inquiries and applying feedback to meet customer needs. Managed customer digital marketing strategies to meet client goals and objectives. EDUCATION BACHELOR IN SECONDARY EDUCATION BACHELOR OF SCIENCE IN NURSING Pampanga Colleges, Inc. Macabebe Pampanga (Nov 2017- March 2018) EARNED 24 UNITS IN EDUCATION PASSED THE TEACHERS LICENSURE EXAM 2019 MAJOR IN BIOLOGICAL SCIENCES Our Lady of Fatima University Valenzuela City (June 2008-March 2012) PASSED THE NURSING LICENSURE EXAM 2012 SKILLS Customer Service Basic Photo and Video Editing FB Ads Social Media Management Copywriting SOFTWARE KNOWLEDGE Shopify Zendesk Reamaze Happy Fox Sharepoint Google Docs Google Sheets Google Drive Microsoft Excel Microsoft Word Netsuite Dropbox Slack Skype