Joy Onwusonye

Detail-oriented and resourceful professional with over 4 years of experience delivering excellent customer support, administrative assistance, and lead generation services. Skilled in managing inbound and outbound communications, coordinating schedules, and maintaining accurate records in CRMs such as HubSpot and Zoho. Experienced in running email campaigns, qualifying leads, and supporting sales teams with prospect research.

Known for strong communication skills, problem-solving, and the ability to work independently in fast-paced remote environments. Adept at handling real estate, insurance, and technology projects while ensuring high client satisfaction and meeting KPIs. Seeking to bring efficiency, organization, and customer-first support to a growing team.

Key Skills:

• Customer Service (Email, Chat, Phone)
• Virtual Assistance & Admin Support
• CRM Management (HubSpot, Zoho, Salesforce)
• Email Marketing & Outreach
• Lead Qualification & Data Mining
• Appointment Setting
• Real Estate & Insurance Support
• Calendar & Task Management
• Google Suite | Microsoft Office

Experience:

Marketing & Lead Generation Intern – GAO Tek Inc.

Remote | 2025 – Present

• Conducting prospect research and data mining to identify decision-makers in target industries.
• Executing cold emailing campaigns using outreach tools and CRM systems.
• Maintaining CRM records with accurate lead information and engagement history.
• Assisting in campaign execution, including personalization, segmentation, and A/B testing.
• Collaborating with international team members across time zones to meet lead generation targets.

Customer Support Agent – Premier Producers Group (PPG)

Remote, USA | 2024 – 2025

• Managed inbound and outbound calls related to insurance services.
• Qualified leads and ensured accurate CRM updates to hand off to licensed agents.
• Exceeded KPIs for lead quality and client engagement.
• Supported the sales team by pre-qualifying prospects and maintaining updated client records.

Administrative Assistant – Healthy Life Group

Remote | 2023 – 2024

• Supported executives with calendar management, scheduling, and client communication.
• Assisted with outreach campaigns and email follow-ups to maintain client engagement.
• Organized client records and managed data using Google Suite.

Call Center Representative – Wealth Legacy Group

Remote, USA | 2023 – 2024

• Managed high-volume inbound and outbound calls while nurturing potential leads.
• Updated CRM systems with accurate call records and lead progress.
• Supported outreach efforts for real estate-related services.

Other Roles:

• Manager – Lady Jay Clothing (2022 – 2023)
• Customer Care Representative – Kemdis Company (2019 – 2021)
• NYSC Admin Assistant – University of Ibadan (2021 – 2022)
• IT Intern – National Root Crop Research Institute (2018)

Education:

B.Sc. Zoology & Environmental Biology – Michael Okpara University (2015 – 2019)

Certifications:

• Virtual Assistant Training – ALX Africa (2024)
• Lead Generation & IT Digital Tools – Digital Witch Training (2025)