Joy Olalekan Akande

OLALEKAN AKANDE JOY - - professional summary Dedicated and results-driven professional with a proven track record in managing customer relations and optimizing sales opportunities. Skilled in delivering exceptional service, resolving issues, and fostering positive customer experiences. Possesses excellent communication skills and a strong ability to handle multiple tasks effectively. Proven track record of delivering exceptional results in high-pressure environments. Eager to utilize exceptional communication and organizational skills to ensure efficient operations and excellent customer service. Education Nasarawa State University Keffi, Nigeria MBA, Management (2016 - 2018) Ambrose Alli University Edo State, Nigeria B.Sc., Public Administration (2000 - 2005) KEY SKILLS Communication skills both written and verbal Problem-solving abilities and analytical skills Ability to manage customer inquiries and issues effectively Proficient in data management and documentation Organizational skills and attention to detail Ability to work in a fast-paced and dynamic environment CRM systems WORK Experience   customer service call representative Nigerian Social Insurance Trust Fund (NSITF), Abuja, Nigeria / 2013 – January 2023 Direct, supervise, and resolve customer inquiries and concerns promptly and professionally. Utilize effective communication to ensure customer satisfaction and maintain positive relationships. Implement marketing and sales strategies to engage customers and promote company products and services. Streamline operations to enhance service efficiency and provide optimal customer support. Apply quality assurance initiatives to ensure customer needs are met. reservation officer Aero Contractors Airline, Abuja, Nigeria / 2007 – 2012 Managed ticketing operations, ensuring accurate and timely issuance of tickets in compliance with company policies and industry standards. Handled flight reservations efficiently, accommodating customer preferences and ensuring optimal seat allocation. Conducted thorough account reconciliation to maintain accurate financial records and resolve discrepancies. Provided exceptional customer service, addressing inquiries, and resolving concerns to ensure a positive customer experience. Collaborated with other departments to streamline processes and enhance overall operational efficiency. tools   Microsoft Office | Customer Relationship Management (CRM) Software | Helpdesk Systems | Communication Platforms | Email Management Systems | Live Chat Software | Phone Systems | Microsoft Teams References   Dr. A.A Ugwuanyi College librarian FCET Umunze Reference available upon request. .