JOY OLADIPUPO
CUSTOMER SERVICE SPECIALIST
-/-Lagos, Nigeria
https://www.linkedin.com/in/joy-oladipupo
PROFESSIONAL EXPERIENCE
Motivated and results-driven Sales and Customer Officer with 5 years of experience in providing
exceptional customers in a fast-paced environment and marketing super sales personnel with business
Acumen proven track record of resolving customer issues, improving customer satisfaction, and exceeding
performance targets. seeking to utilize my expertise in delivering top-notch customer experience,
increasing company revenue, and contributing to the success of a dynamic organization.
AREAS OF EXPERTISE
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Data Entry
File Management
Lead Generation
Time Management
Detail Oriented
Communication Skills
Critical Thinking
Team Collaboration
Calendar Management
Microsoft office suite
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CRM Tools (Hubspot,
Freshdesk, Trello,
Calendly. )
Email/Chat Support
Virtual Assistance
Customer Satisfaction
Appointment Scheduling
Google Workspace
Call Documentation
Order Processing
Sales/Customer Service Specialist
Doya Stores
May 2019- Present
Accomplishments:
● Demonstrated exceptional communication skills by providing accurate timely and professional
support to customer inquiries via phone and live chat.
● Maintained a high level of knowledge to assist customers with accurate information and
recommendations effectively.
● Applied active listening and empathy to de-escalate challenging customer situations,
maintaining a customer satisfaction rating of 95%.
● Enhanced Customer satisfaction by effectively addressing and resolving their inquiries and
concerns. Answer an average of 30 calls per day while running Ad campaigns on social media.
Increased Customer Retention with prompt follow-ups on pending issues and proactive
problem-solving strategies.
● Manages customer transactions, including order placement, payment processing, and coordination
of timely deliveries.
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EDUCATION
University of Benin, Nigeria
Bachelor's degree BSc. (Hons) in Geology (2009)
TRAINING AND CERTIFICATIONS
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ALX Virtual Assistant Training
Udemy courses
ALX AICE- AI Career Essentials
