Joy Okechukwu

JOY OKECHUKWU Customer Service Specialist | Admin Officer | Virtual Assistant Port Harcourt, Rivers State, Nigeria, 500261 Link: https://www.linkedin.com/in/joyokechukwu/ Email Address:-- PERSONAL STATEMENT A Virtual Assistant with over five years of experience and proven results in driving exceptional customer services and support, providing administrative and executive support, and data entry services. Looking to work with a reputable organization in growing its brand. Work Experience Virtual Assistant/Customer Support Texas State Paralegals, Dallas, Texas, USA February 2021-Present Duties Performed: ✓ I provide support to clients ✓ I manage data entry projects ✓ I monitor progress of documents sent for filing ✓ I message clients ✓ I schedule appointments ✓ I schedule meetings ✓ I prepare documents ✓ I follow-up on leads ✓ I respond to messages ✓ I chat with clients ✓ I manage multiple CRM software Online Customer Support Officer Integral Software Systems Limited Remote September 2020-January 2021 Duties Performed: ✓ I responded to comments on the company's social media pages ✓ I monitored comments ✓ I chatted with customers on platforms like tawk.to, Messenger and WhatsApp ✓ I managed posts and strategic adverts, grew engagement for social media pages through optimizing organic and paid reach ✓ I managed telephone conversations, all inquires; including product questions, took order specifications and scheduled projects to be executed Administrative Officer The Citadel Schools, Port Harcourt, Nigeria January 2019-August 2020 Duties Performed: ✓ I provided general support to parents and students followed up on their queries and inquires and provided satisfactory solutions ✓ I scheduled meetings, took notes during meetings and created reports ✓ I managed the school's social media platforms ✓ I answered customer service phone calls, found and developed relationships with prospects via email ✓ I typed and distributed emails, memos, letters and forms ✓ I managed the schools calendar, organized, coordinated and advertised school activities and events ✓ I provided support to the proprietor by communicating to teams school activities, priorities and goals on her behalf ✓ I ensured accurate entry and update of students and staff data on the school'ssoftware ✓ I ordered office supplies, ensured proactive routine supplies of work materials took accurate records of supplied materials and ensured accurate records of materials issued to staff and students ✓ I developed and maintained a filing system Customer Service Officer Transview Medical Diagnostics Centre - Port Harcourt, Rivers State December 2015 -June 2017 Duties Performed: ✓ I managed customers queries and inquires both internally and externally and tracked all issues to their point of resolution ✓ I wrote and distributed emails, memos and letters ✓ I booked travels, organized and scheduled appointments, management meetings and coordinated availability of ✓ meeting venues ✓ I ordered office supplies and ensured proactive routine supplies of work materials I ensured proper entry and update of customers data using specialized software I prepared and issued invoices to customers ✓ I took notes during meetings, created reports on meetings, management and staff activities I compiled, analyzed and recorded customers bills ✓ I ensured proper entry and documentation of all transactions ✓ I consulted closely with the administrative manager to drive standard operations Customer Care Officer Union Bank Nigeria Plc November 2014-December 2015 Duties Performed: ✓ I was responsible for cross-selling the banks products and services ✓ I provided service support to users of the banks online platforms ✓ I managed and tracked customers queries and inquires ✓ I followed up on customers complaints, comments and suggestions ✓ I ensured prompt feedback to customers on review and implementation of the bankspolicies ✓ I prepared weekly and monthly reports and offered presentations ✓ I contributed to my branch hitting its monthly customer satisfaction target in theregion ✓ I ensured proper accounts opening and documentation Service Executive First Bank Nigeria Limited September 2012 to October 2013 Duties Performed: ✓ I posted and prepared clearing cheque ✓ I activated customers' debit card ✓ I provided information to customers on the organizations products and services ✓ I managed customers inquires and ensured prompt resolution of all issues ✓ I resolved customers cheque related issues ✓ I processed and filed clearing cheque and supporting documents ✓ I reconciled and managed expense account ✓ I ensured proactive routine supplies of work materials ✓ I prepared and presented reports on transactions ✓ I prepared and posted suppliers payment vouchers ✓ I provided management support to the Head Local Operations Officer SKILLS • SELF MOTIVATED • HIGHLY ORGANIZED • EXCELLENT COMMUNICATION SKILLS • HIGHLY DETAILED • STRONG TIME MANAGEMENT SKILLS • STRONG INTERPERSONAL SKILLS • TECH SAVVY: Able to work with Ms Office applications, Google applications and CRM software • EXCELLENT WRITING SKILLS (10+ years) • EXCELLENT PROBLEM SOLVING SKILLS • TEAM WORKER (10+ years) • MULTITASKER EDUCATION Associate’s degree in Business Administration and Management Federal Polytechnic Nekede, Owerri, Imo State, Nigeria September 2010 to October 2012 CERTIFICATIONS AND LICENSES Project Management Professional October 2014-Present Certification as a project manager Microsoft Office User Specialist September 2004-Present Can effectively use Microsoft Office tools including other specialized software in performing various tasks TRAINING AND ASSESSMENTS Customer Service — Highly Proficient January 2020 Identifying and addressing customer needs. Full results: Highly Proficient Customer Focus & Orientation — Proficient January 2020 Responding to customer situations with sensitivity Full results: Proficient Basic Spreadsheets with Microsoft Excel — Familiar January 2020 Understanding basic Microsoft Excel techniques, such as sorting and filtering. Full results: Familiar