JOY OKECHUKWU
Customer Service Specialist | Admin Officer | Virtual Assistant
Port Harcourt, Rivers State, Nigeria,
500261
Link:
https://www.linkedin.com/in/joyokechukwu/
Email Address:--
PERSONAL STATEMENT
A Virtual Assistant with over five years of experience and proven results in driving exceptional
customer services and support, providing administrative and executive support, and data entry
services. Looking to work with a reputable organization in growing its brand.
Work Experience
Virtual Assistant/Customer Support
Texas State Paralegals, Dallas,
Texas, USA
February 2021-Present
Duties Performed:
✓ I provide support to clients
✓ I manage data entry
projects
✓ I monitor progress of documents sent
for filing
✓ I message clients
✓ I schedule appointments
✓ I schedule meetings
✓ I prepare documents
✓ I follow-up on leads
✓ I respond to messages
✓ I chat with clients
✓ I manage multiple CRM software
Online Customer Support Officer
Integral Software Systems Limited Remote
September 2020-January 2021
Duties Performed:
✓ I responded to comments on the company's social media
pages
✓ I monitored comments
✓ I chatted with customers on platforms like tawk.to, Messenger and WhatsApp
✓ I managed posts and strategic adverts, grew engagement for social media pages through
optimizing organic and paid reach
✓ I managed telephone conversations, all inquires; including product questions,
took order specifications and scheduled projects to be executed
Administrative Officer
The Citadel Schools, Port Harcourt, Nigeria
January 2019-August 2020
Duties Performed:
✓ I provided general support to parents and students followed up on their queries and inquires
and provided satisfactory solutions
✓ I scheduled meetings, took notes during meetings and created reports
✓ I managed the school's social media platforms
✓ I answered customer service phone calls, found and developed relationships with prospects via
email
✓ I typed and distributed emails, memos, letters and forms
✓ I managed the schools calendar, organized, coordinated and advertised school activities and
events
✓ I provided support to the proprietor by communicating to teams school activities, priorities
and goals on her behalf
✓ I ensured accurate entry and update of students and staff data on the school'ssoftware
✓ I ordered office supplies, ensured proactive routine supplies of work materials took accurate
records of supplied materials and ensured accurate records of materials issued to staff and
students
✓ I developed and maintained a filing system
Customer Service Officer
Transview Medical Diagnostics Centre - Port Harcourt, Rivers State
December 2015 -June 2017
Duties Performed:
✓ I managed customers queries and inquires both internally and
externally and tracked all issues to their point of resolution
✓ I wrote and distributed emails, memos and letters
✓ I booked travels, organized and scheduled appointments, management meetings and
coordinated availability of
✓ meeting venues
✓ I ordered office supplies and ensured proactive routine supplies of work
materials I ensured proper entry and update of customers data using
specialized software I prepared and issued invoices to customers
✓ I took notes during meetings, created reports on meetings, management and staff
activities I compiled, analyzed and recorded customers bills
✓ I ensured proper entry and documentation of all transactions
✓ I consulted closely with the administrative manager to drive standard operations
Customer Care Officer
Union Bank Nigeria Plc
November 2014-December 2015
Duties Performed:
✓ I was responsible for cross-selling the banks products and services
✓ I provided service support to users of the banks online platforms
✓ I managed and tracked customers queries and inquires
✓ I followed up on customers complaints, comments and suggestions
✓ I ensured prompt feedback to customers on review and implementation of the bankspolicies
✓ I prepared weekly and monthly reports and offered presentations
✓ I contributed to my branch hitting its monthly customer satisfaction target in theregion
✓ I ensured proper accounts opening and documentation
Service Executive
First Bank Nigeria Limited September
2012 to October 2013
Duties Performed:
✓ I posted and prepared clearing cheque
✓ I activated customers' debit card
✓ I provided information to customers on the organizations products and services
✓ I managed customers inquires and ensured prompt resolution of all issues
✓ I resolved customers cheque related issues
✓ I processed and filed clearing cheque and supporting documents
✓ I reconciled and managed expense account
✓ I ensured proactive routine supplies of work materials
✓ I prepared and presented reports on transactions
✓ I prepared and posted suppliers payment vouchers
✓ I provided management support to the Head Local Operations Officer
SKILLS
•
SELF MOTIVATED
•
HIGHLY ORGANIZED
•
EXCELLENT COMMUNICATION SKILLS
•
HIGHLY DETAILED
•
STRONG TIME MANAGEMENT SKILLS
•
STRONG INTERPERSONAL SKILLS
•
TECH SAVVY: Able to work with Ms Office applications, Google applications and CRM software
•
EXCELLENT WRITING SKILLS (10+ years)
•
EXCELLENT PROBLEM SOLVING SKILLS
•
TEAM WORKER (10+ years)
•
MULTITASKER
EDUCATION
Associate’s degree in Business Administration and Management
Federal Polytechnic Nekede, Owerri, Imo State, Nigeria
September 2010 to October 2012
CERTIFICATIONS AND LICENSES
Project Management Professional
October 2014-Present
Certification as a project manager
Microsoft Office User Specialist
September 2004-Present
Can effectively use Microsoft Office tools including other specialized software in performing various
tasks
TRAINING AND ASSESSMENTS
Customer Service — Highly Proficient
January 2020
Identifying and addressing customer needs. Full
results: Highly Proficient
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity
Full results: Proficient
Basic Spreadsheets with Microsoft Excel — Familiar
January 2020
Understanding basic Microsoft Excel techniques, such as sorting and filtering.
Full results: Familiar