Joy Oghenevwakpo
Ecommerce VA | Customer Support Specialist | Automation & Workflow Expert
Professional Summary
Results-driven E-commerce Virtual Assistant and Customer Support Specialist with
hands-on experience in Shopify store management, woocommerce, ebay, Etsy, amongst
others; multi-channel customer support, and workflow automation.
Skilled in managing client pipelines, creating targeted email marketing campaigns, and
building smart automations with GoHighLevel, Zapier, n8n, and Make to streamline business
operations.
Experienced in onboarding clients, supporting strategy campaigns, and optimizing
operational efficiency. Known for proactive problem-solving, strong communication, and
delivering measurable results that drive business growth.
Key Achievements
● Managed a Shopify store with consistent order fulfillment, product updates, and
customer service operations, maintaining over 95% customer satisfaction.
● Reduced manual workload by automating repetitive administrative and customer
support tasks — saving several hours weekly.
● Supported multiple teams with efficient communication workflows, ensuring clients and
leads were always in the right pipelines.
Professional Experience
CRM Automation Specialist / Executive Assistant
IBW Academy – Remote (UK) | Jun 2025 – Sep 2025
● Managed end-to-end client onboarding process — guiding new clients into Slack and
Skool platforms, ensuring smooth orientation and engagement.
● Conducted weekly accountability follow-ups to help clients stay on track with their
learning goals, resulting in improved program participation.
● Managed multiple CRM pipelines, ensuring leads and clients were properly segmented and
moved through the correct stages.
● Designed and launched GoHighLevel automations to streamline lead follow-up,
appointment scheduling, and communication flows.
● Integrated Zapier, Make, and n8n automations to reduce manual tasks, saving the team
hours weekly.
● Achieved a 25% improvement in onboarding efficiency and increased client engagement
through structured processes.
Remote Professional | Workflow Automation & Email Strategy Support
Ken Blu – Remote (UK) | Nov 2024 – Oct 2025
● Collaborated with the strategy team to develop and execute email marketing campaigns that
improved open and click-through rates.
● Built and managed multiple automation workflows and pipelines, ensuring every client was
properly segmented and nurtured at the right stage.
● Created customized GoHighLevel, Zapier, and n8n workflows to optimize lead handling and
client communication.
● Supported project coordination, calendar management, and team communication to
maintain smooth operations.
● Contributed to a 30% increase in lead conversion by improving funnel efficiency and
automation accuracy.
E-commerce Virtual Assistant & Customer Support Representative To
All My Black Girls LTD – Remote (UK) | Nov 2024 – Jun 2025
● Managed Shopify storefront including product listings, pricing updates, inventory
tracking, and order fulfillment.
● Handled customer inquiries through email, live chat, and social media with 95%
satisfaction ratings.
● Used Gorgias, Zendesk, and HubSpot to streamline customer support and improve
response times.
● Processed refunds, tracked orders, and maintained clear communication with
customers.
● Collaborated with team members to improve store efficiency and customer experience.
Administrative Assistant (Intern)
Nobel Learning PBC – Remote | Jun 2024 – Nov 2024
● Supported daily admin and customer service operations.
● Scheduled appointments, managed emails, and organized reports.
● Assisted with client communications to ensure timely responses.
Administrative Assistant (Intern)
Jamor Technology – Remote | Jun 2024 – October 2024
● Skillfully managed projects by coordinating task, setting deadlines and ensuring timely
cooperation
● Utilized project management tools like Asana, to track projects, delegate tasks and
communicate with team members
● Coordinated client meetings, prepared agendas and recorded meeting minutes for
distribution.
Education
Bachelor of Science – Medical Biochemistry
Delta State University, Abraka, Nigeria – 2021 (Second Class Upper)
Certifications
● ALX Virtual Assistant Professional – ALX Africa (2024)
● On-demand IT Skills – Digital Witch Support Community (2024)
● Ecommerce shop management - DEMA Ecom Academy (2024)
● Workflow/ Automation - EasyLearn Automation Academy (2025)
Skills
● E-commerce & Customer Support: Shopify Store Management, Product Listing, Order
Fulfillment, Inventory Management, Product Reviews, Gorgias, Zendesk, HubSpot.
● Automation & Tech: GoHighLevel, Zapier, n8n, Make, Trello, Asana, Slack, Google
Workspace, Calendly, Intercom.
● Soft Skills: Communication, Problem Solving, Organization, Critical Thinking, Workflow
Optimization, Proactivity.
● Languages: English.
