JOY OBIANKE
Lagos, Nigeria
- |-| LinkedIn
Customer Service Specialist || Virtual Assistant || Administrative Operations ||Sales And
Marketing || Social Media Manager
PROFESSIONAL SUMMARY
A highly dedicated and dependable Customer Service Specialist with over 5+ year’s extensive experience in
performing varieties of administrative and staff support duties, Customer Relationship Management, helping
customers to scale through their complaints and building lasting relationships. Super confident and personable
professional who excels at prioritizing, completing multiple tasks and following through to achieve
organizational goals, Adept at organizational procedures and policies, resolving administrative problems and
inquiries. Experienced in virtual assistance and proficient in CRM tools, and administrative support functions.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
● Good working knowledge of Communication and workspace management tools: Zoom, Loom,
Slack, Intercom, HubSpot, Click-up, Monday.com, Zapier, Trello, Zendesk, Asana, Google
Suite, MS Office etc. Willingness to adapt to new technologies.
● Proficient in data entry with a high level of accuracy and attention to detail, ensuring timely
and error-free input of information into various databases and systems.
● Provides a unique combination of high-level administration support, strategic problem solving
and technological expertise that will empower clients to achieve extraordinary results.
● Created a more efficient monitoring process that enabled the quick identification of items and
materials that needed to be restocked.
● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
● Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
● Travel arrangements and logistics.
Customer Service
● Effectively managed
contacts,
meeting
customer's
expectations and
achieving a
40% improvement.
● Successfully upsold, rebuilt customer trust, and increased our engagement as the preferred
vendor from 30% to 60%.
● Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary
customer service delivery, and team-player attitude.
● Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
Sales and Marketing
Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive
revenue.
Strong knowledge of various email marketing tools: MailChimp, Apollo, Lemlist etc.
Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces.
Upsell customers through the recommendation of products that meet their specific needs.
Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients'
brands, industries, and markets very quickly and efficiently.
Business Growth
Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and
developing relationships.
Have strong business acumen working with both start-up ventures and experienced businesses to expand
opportunities and boundaries and build profitably.
Leadership and Management
Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees
at all times, and professionally to yield a great team, facilitate teamwork, and eventual success.
Communication
Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse
audience.
WORK HISTORY
04/2024 to
Present
Customer
Service Representative
Mallory Safety and Supply
06/2021 to
01/2023
Sales Personnel
Zira Supermarket
10/2018 to
01/2020
Religious/Literature Teacher.
Rock Of Ages Group of School
09/2017 to
01/2018
Secretary and Personal Assistant
to the Director
New Mandarin Supermarket
EDUCATION
Bachelor of Arts: English and Religion College of Education- Nigeria
TRAINING AND CERTIFICATIONS
DIGITAL WITCH SUPPORT COMMUNITY
Business and workflow processes.
Customer Relationship Management (CRM
Integration and automation
Virtual assistance.
Appointment setting/Scheduling (Calendly, Picktime, Google Calendar)
Technical and Non-Technical Support.
Telemarketing (Cold calling and Warm calling)
Lead generation (Zillow, Lemlist, Apollo.io)
Email marketing.
Udemy
Professional Diploma of Virtual Executive Assistance.
Other Trainings
Mobile Graphics, Social Media Tools ((WhatsApp, Facebook, Instagram, X, Telegram LinkedIn) Usage and
Automation
Canva
AWARDS &RECOGNITIONS
● Award Recipient,
Nigerian Certificate of Education (NCE) Delta State, Nigeria
2015/2016(Best Fluent Reader Of 2015/2016 Academic Session).
