Joy Nwene Onyinyechi

Nwene Joy Onyinyechi 3, Joebest Crescent, Ajao Estate Lagos State. Tel:-,-| Email: joy.nwene @ gmail.com CAREER OBJECTIVE I am an enthusiastic communication graduate, passionate about meeting client needs and expectations through the deployment of value added services. PERSONAL INFORMATION DATE OF BIRTH: 26th August 1993 MARITAL STATUS: Single GENDER : Female KEY SKILLS  Customer relationship management  IT proficiency  Marketing and sales  Good Communication skill  Teaching and coaching skills. WORK EXPERIENCE DAITECH NIGERIA LIMITED (April 2023 - April 2024) Position: Front Desk Role: Providing excellent customer service and maintaining smooth operations, Greeting customers, answering phone calls, scheduling appointments for consultations or service calls, Directing inquiries to the appropriate management personnel, Processing information related to sales or service transactions, Managing customer inquiries and complaints, Maintaining cleanliness and organization of the front area, Creating a welcoming atmosphere and ensuring customers feel valued and attended to during their visit to the showroom. Position: Sales Executive Role: Driving sales and providing excellent customer service, Greeting and assisting customers and understanding their needs, Demonstrating products, providing information on features and benefits of products, Negotiating prices, processing sales transactions, and following up with customers to ensure satisfaction, Staying updated on product knowledge and industry trends to effectively address customer inquiries, Meeting targets, Collaborating with management in contributing to overall business growth. SLOT SYSTEMS - Ajao Estate, Lagos State (April 2021 – April 2023) Position: Cashier and Sales Executive Roles: (Sales Executive): Attending to customers politely and cheerfully, Listening to customers’ requests and complaints and ensuring customers are satisfied with services rendered, Creating mutual understanding between the organisation and the customer, Educating customers on item(s) they intend to purchase and any other item they wish to enquire about, Selling products online and via phone calls. Roles (Cashier): Receiving payment from customers for choice item(s), Accurate counting of all cash for item(s) purchased and handing it over to the store manager at the end sales of everyday. Achievements: As a result of improved customer relations during my time in this position, patronage and consequently general sales increased and attained an all time high. ONEDOT STORES – Ikeja GRA, Lagos State (March 2020 – April 2020) Position: Online Sales Representative Role: Processing clients’ orders from the store and making sure it got to the right address through dispatch riders; for clients’ utmost satisfaction. (Sorting clients’ orders from the stand, making sure the products are in good condition i.e. not expired or damaged, packaging products carefully and handling it to dispatch riders). MARY GOLD INTERNATIONAL SCHOOL- Calabar, Cross River State (Aug.2019- NOV.2019) Position: Academic Adviser Role: As an academic adviser, I was in charge of the entire academic welfare of the students which included: general counselling, moral guidance (mentoring) and pastoral services. Achievements: At the end of the academic calendar year, there was a great improvement in student conduct and behaviour. This effort was confirmed and commended by their parents and the school authorities. MARY GOLD INTERNATIONAL SCHOOL- Calabar, Cross River State (Sept. 2018- July 2019) (NYSC) Position: Teacher - English Language, Literature in English and Phonics. Role: I taught students in JSS and SSS classes English Language, Literature in English and Phonics, thereby making them eligible candidates for external examinations. Achievements: There was a great improvement in the students grades at the end of the academic calendar year. EDUCATIONAL BACKGROUND [-] Bachelor of science in Mass Communication (BSc), |NNAMDI AZIKIWE UNIVERSITY|Awka,Anambra State. [-] University Diploma in Mass Communication (OND), NNAMDI AZIKIWE UNIVERSITY|Awka,Anambra State. [-] West Africa Senior Senior School Certificate (WASSCE) LAGOS STATE MODEL COLLEGE IGBOKUTA, Imota Lagos State. PROFESSIONAL CERTIFICATE OBTAINED  CICRM Certificate in Customers Relationship Management (Oct 2019). REFERENCES Available on request.