Joy Noro Joseph

With over 5 years of hands-on experience in customer service, sales, and team leadership, I have developed a strong track record of delivering exceptional service, increasing sales, and maintaining customer satisfaction across both in-person and remote environments. I’ve worked with international companies and local businesses alike, adapting quickly to diverse customer needs, tools, and systems.

My experience working remotely with U.S. companies sharpened my ability to self-manage, work independently, and deliver on KPIs without supervision. I’m skilled in using digital tools such as CRMs, ticketing systems, Google Workspace, Microsoft Office Suite, and remote communication platforms like Zoom, Slack, and Skype.

I have provided high-level customer support to U.S.-based clients while working with companies such as

I handled inbound and outbound calls, responded to emails and chats, and guided customers through purchases, billing issues, and product usage with empathy and professionalism. My calm and solution-focused approach helped de-escalate issues and consistently turn frustrated customers into loyal ones. I take pride in maintaining customer satisfaction ratings above 90% in all roles.

At AO Firms Nigeria Limited, I served as a Sales Manager, leading daily sales operations, meeting targets, and driving revenue growth. I consistently exceeded monthly sales goals through proactive outreach, cross-selling, upselling, and strategic marketing campaigns. I built strong client relationships through trust, follow-up, and after-sales support—resulting in repeat business and referrals.