Joy Muoneke

Muoneke Joy Somtochukwu General Virtual Assistant PROFILE SUMMARY Highly organized and proactive Virtual Assistant with over 2 years of experience supporting business operations, managing schedules, and handling customer communications. Skilled in CRM tools, data entry, and email management. Known for delivering tasks accurately, meeting deadlines, and helping teams stay organized. Eager to support busy entrepreneurs and businesses by streamlining daily tasks and boosting productivity. PROFESSIONAL EXPERIENCE General Virtual Assistant Geldok Nig Ltd • • • • • • • Sept 2024- April 2025 Managed company correspondence, organized meetings, and maintained calendars. Handled data entry, record-keeping, and file management for over 500 clients. Supported team with CRM updates and reporting to ensure smooth workflows. Responded to client inquiries and resolved issues promptly, improving satisfaction. Prepared reports, invoices, and other business documents for management. Assisted with basic bookkeeping: tracking expenses and generating invoices. Monitored deadlines and sent reminders to keep projects on schedule. Virtual Assistant (freelance/project based) Oct. 2023 – June. 2024 Sachuks world associate – Lagos, Nigeria • Supported a small business with email and calendar management using google workspace. • Scheduled appointments and coordinated communication via Gmail and WhatsApp • Created and maintained simple spreadsheets for tracking tasks and customer queries • Demonstrated ability to work independently and manage multiple tasks remotely • Sent calendar invites, reminders, and follow-up messages to ensure attendance. • Achieved a 90% appointment confirmation rate through consistent follow-up. • Built relationships with prospects by providing helpful and timely information. CONTACTS -- FCT, Nigeria SKILLS • Calendar & Email Management • Data Entry & CRM Management • Customer Support & Communication • Social Media Assistance • Document Preparation & Reporting • Task Prioritization & Scheduling • Online Research • Microsoft Office & Google Workspace • Problem Solving & Time Management EDUCATION & CERTIFICATIONS High school diploma|Banking and Finance| Federal Polytechnic Nekede Owerri, Imo State Nigeria- Certificate in Customer Support Certificate in Virtual Assistant