Joy Mukoro

Mukoro Joy Ejovwoke No 11A Southernview Estate, Lekki Phase 2, Lagos, Nigeria.• Cell:- • E-mail:- Personal statement Highly results-oriented Professional with entrepreneurial vision, offering more than 2 years of successful sales, procurement and client relations experience focused on building valuable relationships through improved productivity, sales performance, and sound communication. Key Skills  Attention to details  Sound presentation  Creative communication  Active listening  Time management  Designing of toppers using silhouette Employment History Customer Service Lead/ Quality Control Personnel, Hans and Rene Limited. (July 2021- Nov 2022) Achievements and responsibilities: • Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently. • Creating reports on customer feedback or satisfaction to help improve the customer service experience over time. • Developing and implementing process improvements to increase efficiency in customer service operations. • Helping customers by answering questions, resolving problems and providing information about products and services. • Managing a team of customer service representattives to ensure they are providing excellent service to customers. • Organising and conducting training sessions for new hires on company policies and procedures for dealing with customers. Measuring perfomance by conducting regular audit to identify areas for improvement and make adjustments accordingly. Provide assistance to team members whom are experiencing difficulties in discharge of their duties by putting them through and giving them personal coaching. Give detailed statistical feedback on performance of team memebers to the management for staff evaluation and reward purposes. Observe perfomance of team members to identify their strengths and weaknesses and make arrangements to strenghten their lose ends. Also take disciplinary measures against any team members whom is found wanting. Conduct product tests and assessment Identify product defects Record and report issues Support process improvement Make neccessary repairs Entering data of all products produced each day • • • • • • • • • • Administrative and Customer relations Manager, Green Nigeria Limited -) Achievements and responsibilities:     Staff welfare processing Staff disciplinary matters Recruiting process Maintaining employee and subsidiary directories.   Disburse cash for day to day running and ensure that cash and accounts arebalanced. Provide reports as regards customers and machines as required by ManagingDirector     Managing of customers/customer database Collation, computing and forwarding of preventive maintenance job forms from CEs. Reconciliation of penalty schedules for customers. Generating quarterly payment invoices for customers and followup on payments  Maintain and order necessary office equipment and supplies, as needed  Respond to incoming communications, such as phone calls and emails  Posting of call logs, alerting field engineers and posting end of day down list and resolved calls to both customers and organization’s communication portals.  Logistics planning, packaging and dispatch.  Follow up with management as regards escalations from customers Team Lead Procurement, Softnoon Holdings Limited -) Achievements and responsibilities:  Opening branches for our companiesi.e, search for properties, pay for it and make sure the renovation is carried out within the time frame given.  Getting a particular product or services online or at the market  Negotiate on bulk prices and delivery process of goods purchased.  Evaluate suppliers and manage suppliers and vendors agreement  Search for artisans, merchants online or offline and document it for easy reference when items or repairs are needed. Procurement Personnel, Kamax International Corporate Limited (2016 – 2018) Achievements and responsibilities:  Prepared Solicitation Competitive Bids, Quotation and proposals.  Reviewed delivery orders and evaluated availability, leads times and manufacturing process needs.  Developed relationships with logistics vendors and worked with warehouse operations manager to establish operations requirement.  Successfully conducted cost-analysis which controlled costs and actualized plans to reduce freight costs  Trained new hires and mentored staff on new business process. . English Teacher, Shettima Quintessence School, NYSC (2015 – 2016)   Developed new process for student evaluation which resulted in marked performance  Prepared notes and ensured students were attentive in classes.  Achieved high rating from school management in relation to exam performance. Education Bachelor of Arts (Hons), University of Port Harcourt (September 2009 – July 2014)  Linguistics and Communication Studies (2nd class lower) Hobbies & Interests Reading, Learning and Creativity, Playing volleyball, Meeting people, Music, and fashion. References References are available on request.