Joy Miralles

Joy Miralles --SKYPE ID: JOY MIRALLES EXPERIENCES EMAIL CUSTOMER SERVICE VIRTUAL ASSISTANT HOME- BASED ) JANUARY 2019 - PRESENT Email Management Managing schedule using Google calendar PROFILE I am an experienced Customer Service Data Entry Pricing. Booking and Reservation Representative seeking for a full time EMAIL PROFESSIONAL ( HOME- BASED ) home based career where I can apply SEPTEMBER 2018 - PRESENT my knowledge and skills for continuous Email Management improvement. Data Entry EDUCATION BACHELOR IN BUSINESS ADMIN MAJOR IN MARKETING Pricing. Booking and Reservation for vehicle transfers in Australia Answer inquiries via email, chat and phone POLYTECHNIC UNIVERSITY OF THE PHILIPPINES| 2005 - 2009 SKILLS Email Management Social media management Data Entry Admin Tasks Customer Service skills via phone, email or chat DISC TEST Dominance: 42 Influence: 18 Steadiness: 35 Compliance: 6 CHAT SUPPORT REPRESENTATIVE TASKUS CHATEAU RIDICULOUS MARCH 2018 - AUGUST 2018 Answer customer inquiry thru chat Send follow up email right after a chat conversation Assist customer regarding product returns and refunds. EMAIL SUPPORT REPRESENTATIVE TELUS INTERNATIONAL PHILIPPINES MARCH 2015 - SEPT 2017 Provide customer Support for riders and drivers of Uber USA via email TRAVEL SPECIALIST (VIRGIN AUSTRALIA) SITEL PHILIPPINES JUNE 2014 - JAN 2015 Assisting passengers in creating, modifying or canceling an airline reservation Providing best travel experience to Virgin Australia passengers Handling irate passengers and providing alternative solutions in times of flight disruptions