Joy Marie Rivero

JOY MARIE P. RIVERO Mobile: (- | Email:-Address: #8 R. Soriano st., Libtong, Meycauayan Bulacan PROFESSIONAL GOALS Seeking a position that can provide a steady growth and learning opportunity to practice my profession and practical experience extensively. EXPERIENCE Customer Care Representative Manila Electric Company (MERALCO) | August 2017 – March 2020 - Attend to, process and resolve customer concerns. - Handling of service application requirements, billing and payment inquiries and concerns and outage inquiries and concerns. ACADEMIC HISTORY Bachelor of Science in Business Administration major in Financial Management Meycauayan College | Year- - Member, Meycauayan College Private Movers - Member, Philippine Institute of Certified Public Accountants Elementary to High School Sacred Heart Academy | Year- - Member, Various Clubs - President and Leader, Sacred Heart Academy Drum and Lyre KEY SKILLS AND CHARACTERISTICS • Multi-tasking • Microsoft Office (MOS-Word) Certified • Flexibility • Knowledgeable and used EAM • Fast Learner • Knowledgeable and used Salesforce.com • Adaptability • Knowledgeable and used v10 • Computer Literate (Excel, Word) LANGUAGES SPOKEN English - Intermediate - Verbal and Written Tagalog - Main Language - Verbal and Written TRAININGS AND SEMINARS July 2019 – Net Metering Roadshow and Service Irregularity MERALCO Main Ortigas Ortigas, Pasig City Crash Course on Billing MERALCO Main Ortigas Ortigas, Pasig City EAM Course for Location Editors MERALCO Main Ortigas Ortigas, Pasig City Meralco Technology & Innovation Summit MERALCO Main Ortigas Ortigas, Pasig City June 2019 - April 2018 - February 2018 - LICENSE AND CERTIFICATIONS January 2019 - TOP 3, Highest Count of Closed CXE Complains MERALCO Sta. Maria Bulacan August 2018 October 2018 TOP 1, Employee of the month, Highest Count of Closed CXE Complains MERALCO Sta. Maria, Bulacan July 2018 - TOP 2, Employee of the month, Highest Count of Closed CXE Complains MERALCO Sta. Maria Bulacan Microsoft Office Specialist (MOS-WORD) | License no.:- Meycauayan College, Meycauayan Bulacan March 2014 - REFERENCES Available upon request I hereby affirm to the best of my knowledge and belief that all the information to the foregoing is true and correct. I also authorize the company to inquire as to my records from any all of my employer/the schools I attended and release the company from any liability arising from such inquiry. Joy Marie Pascual Rivero Applicant