JOY MARIE FAYE ARANETA
Cabuyao- |-| https://www.linkedin.com/in/fayearaneta11
Versatile Property Management and Customer Service Professional with proven success in streamlining
operations, enhancing client experiences, and coordinating complex administrative processes. Skilled in tenant
relations, loan application support, and high-volume customer interactions across international brands. Driven
to apply organizational expertise, problem-solving skills, and a customer-first mindset to deliver impactful
results in dynamic environments.
SKILLS
Property Management Administration
Customer Service Excellence
Tenant Relations & Lease Documentation
Loan Application Processing
CRM & Database Management
Process Improvement & Workflow Streamlining
Communication & Problem-Solving
Mentoring Support
KEY ACHIEVEMENTS
Reduced loan application rejections by 10% and cut processing time by 20% through improved document
accuracy and client communication.
Optimized property listings and tenant communications across multiple platforms, increasing visibility and
reducing overdue payments.
Mentored and supported new staff across various customer service roles, improving onboarding and team
performance.
Consistently achieved high customer satisfaction scores while managing high-volume, multi-channel
customer support.
PROFESSIONAL EXPERIENCE
Property Manager Administration | Ray White
September 2024 - Present
Created and managed property listings
Coordinated repairs and maintenance, liaising with trades and tenants for timely resolution.
Handled lease renewals, onboarding new tenancies, and managing documentation and communication.
Scheduled routine and entry/exit inspections, ensuring compliance with property standards.
Managed calendars to ensure efficient time allocation and follow-ups.
Followed up on arrears and overdue payments to maintain a healthy cash flow.
Added and processed invoices, maintaining accurate financial records.
Loan Officer Assistant | Society Mortgage
March 2024 - July 2024
December 2022 - November 2023
Led development of an advanced automation system, achieving a 15% increase in operational
efficiency.
Streamlined manufacturing processes, reducing production costs by 10%.
Implemented preventive maintenance strategies, resulting in a 20% decrease in equipment downtime.
Customer Service Associate | Roadside Assistance
December 2023 - March 2024
Responded to inbound calls for emergency assistance (breakdowns, lockouts, fuel delivery).
Dispatched service providers and gave real-time updates to customers.
Maintained accurate records of interactions, ensuring smooth service delivery.
Provided calm, empathetic, and efficient support during high-stress situations.
Hotel Reservation Specialist | Booking.com
July 2022 - December 2022
Managed hotel reservations, including modifications, cancellations, and refunds with high accuracy.
Coordinated with property owners to resolve booking issues promptly.
Provided exceptional customer service via email, chat, and phone, ensuring smooth reservation
processes.
Property Management Associate | Pass the Property
March 2022 - June 2022
Managed property listings across Booking.com, Agoda, Airbnb, and direct websites.
Coordinated communication with cleaners and technicians to maintain property standards.
Sent real-time updates about accommodations via SMS to ensure guest satisfaction.
Ensured seamless guest experiences from check-in to check-out.
Customer Service Associate | Microsoft Advertising
August 2020 - April 2022
Assisted clients via chat with account setup, optimization, and troubleshooting.
Monitored accounts for fraudulent activities, ensuring a secure advertising environment.
Provided personalized recommendations to improve advertising results and client ROI.
Customer Service Associate | Shopify
September 2019 - August 2020
Guided clients in starting and migrating their accounts to Shopify.
Supported billing, POS setup, shipping, and product management for online stores.
Ensured account security and advised on best practices to prevent fraudulent activity.
Assisted clients in creating discounts, campaigns, and viewing analytics to boost sales.
Customer Service Associate | United Airlines (International and
Domestic)
February 2016 - June 2019
Guided clients in starting and migrating their accounts to Shopify.
Supported billing, POS setup, shipping, and product management for online stores.
Ensured account security and advised on best practices to prevent fraudulent activity.
Assisted clients in creating discounts, campaigns, and viewing analytics to boost sales.
TOOLS
Property Management Systems (Property Tree, DocuSign, Ailo, VaultRE, Flkitover)
Booking Platforms: Booking.com, Airbnb, Agoda, direct property websites
Calendar Management Tools: Google Calendar, Outlook
Microsoft Office Suite (Word, Excel)
Google Workspace (Docs, Sheets, Slides, Drive)
Zendesk
Salesforce CRM
HubSpot CRM
Live Chat & Email Support Platforms
Call Handling Systems
Microsoft Teams
Slack
Zoom / Google Meet
Microsoft Advertising Platform (Bing Ads)
Shopify Admin Dashboard & POS System
Basic Canva (kung may nagawa ka sa graphics for ads/listings)
Data Entry & Reporting
Monday.com
EDUCATION
AMA Computer College Philippines
BS information technology
June 2011 - March 2012
STI Colllege Philippines
BS information technology
June 2010 - October 2010
REFERENCES
Hazel Lorilla | Accommodation Specialist - E:-Anna May Ranas | Purchasing Specialist - E:-Mary Ann Abastillas | Property Management Assistant - E:-
