JOY MARIE CARIAGA
GENERAL VIRTUAL ASSISTANT
EXPERTISE
Account Management
Systems
Administrative Support
BCW Agency and BUilding Community Wealth
Executive Assistant
July 2024 to Present
Prioritize and organize emails for efficiency.
Draft and send professional emails on behalf of
Appointment Setting
executives.
Calendar Management
Schedule and coordinate meetings and appointments.
Canva
Prepare agendas, take notes, and track action items.
Customer Support
Plan and manage travel logistics, including flights and
Email Management
accommodations.
Lead Generation
Prepare reports and presentations.
Personal Assistance
Manage inquiries and maintain relationships.
Project Management
Quality Assurance
Sales CRM
Social Media
Management/Marketing
Technical Support
Word Processing Systems
Handle sensitive data with discretion.
Assist with project organization and deadline tracking.
Process and track expenses for budget approval.
MCT Technology
Quality Assurance Specialist/ Appointment
Setter/ General Virtual Assistant / Back-end
Support Staff
July 2022- Present
Review, proofread, and test childcare forms for parents
and providers.
Ensure accuracy, clarity, and compliance with
standards.
LANGUAGES
Verify content and functionality before publishing
forms live.
English
Maintain quality control to ensure error-free and user-
Filipino
friendly forms.
Make outgoing calls to prospective childcare providers
or customers and setting appointments for online
training.
Uploading recorded webinars on SproutVideo.
Making follow-up e-mail on Zendesk to providers who
attended the webinar and those who did not.
Managing and scheduling calendars for our support
team.
CRM management.
Create Knowledge-Base articles and eforms for the
company's website and mobile app.
Answering tickets.
Ensures quality assurance for each e-form prior to its
launch on our website.
Data entry.
Traveling With Cents
General Virtual Assistant
November 2023- September 2024
Manage client correspondence and booking requests.
Provide personalized assistance and excellent
customer service.
Coordinate travel arrangements with service providers.
Maintain accurate records and assist with
administrative tasks.
Support marketing and promotional activities.
Provide admin support to the CEO.
Raise Away
Account Executive Support Staff/ Lead Generation
Specialist
March 2023- December 2023
Operate phone system, management system, and any other necessary business
applications. Responding to administrative and email queries, arranging and
managing appointments, and performing lead-generating initiatives to boost monthly
sales.
Data gathering, updating and adding new customers to the contact list, and social
media reviews management
Medical Service Plans, and Cage Free Care
General Virtual Assistant
March 2023- August 2023
Data Entry.
Admin tasks.
CRM mangement.
Lead follow-up.
Beyofi Luxury Homes / Beyofi World
Executive Assistant
November 2022- August 2023
Help colleagues and set up the office in a way that streamlines processes.
Sort and distribute correspondence as soon as possible.
Ensure information is accurate and valid by creating and updating records.
Plan and schedule meetings and appointments.
Prepare documents and keep online records.
Responding to emails and phone calls.
Provide admin assistance, book travel and accommodations for the CEO.
Kingdom Royale Face n Body Spa
Social Media Manager/ Marketer
November 2022- March 2024
Latoria’s Healing Touch
Social Media Manager/ Marketer
September 2022- May 2023
4.4 Aesthetics Modern Day Spa
Social Media Manager/ Marketer
December 2021- March 2022
Collaborate and create daily content design to accurately reflect the business.
Execute Email and SMS Campaign to existing customers.
Interact with audience on social media platforms
Brainstorm, create, and post content.
Assist in other marketing initiatives as needed
Beyofi Luxury Homes
Appointment Setter/ Cold Caller
November 2022- August 2023
The Home Investors Group
Appointment Setter/ Cold Caller
June 2021 - February 2022
Genuine Visions LLC
Appointment Setter/ Cold Caller
May 2020- July 2022
Taking incoming and making outgoing calls to set appointments, data entry, lead generation,
administrative tasks, training interns, monitoring cold-callers, managing campaigns on Calltools
and Mojo, conducting text and email campaigns, and posting properties for sale on social
media platforms.
Globe Telecom
Customer Service Agent/ Quality and Operations Specialist/
Retail Store Specialist
June 2015- March 2019
Assists telecommunication subscribers in handling customer inquiries, resolving issues,
troubleshooting, addressing complaints, and offering comprehensive details about new
products, services, and promotions.
Facilitates prospective postpaid subscribers throughout their application process.
Conducts credit checks, verifies, and evaluates submitted postpaid line applications to ensure
the approval of high-quality applications only.
Manages the encoding and activation of approved postpaid line applications, ensuring proper
documentation for further verification of each submitted application.
Estosan Garden Hotel
Front Office Clerk/ Cashier
November 2009- June 2015
Coordinates hotel accommodation and event reservations, ensuring proper documentation for
future reference.
Assists with guest check-in and check-out procedures.
Addresses guest inquiries, issues, and concerns, including complaints related to hotel services.
Provides information to guests about hotel procedures, policies, amenities, and key areas in
Cotabato City.
Takes note of wake-up call requests.
Prepares front office reports for review. Handles cashiering duties during evening and overnight
shifts or in the absence of the regular cashier.
EDUCATION
Notre Dame University
Bachelor in Elementary Education (2010 to 2015)
