Joy Margaret

JOY THIONG’O JUNIOR DATA ANALYST | IT SPECIALIST | WEBSITE DESIGNER - - https://www.linkedin.com/in/joy-thiongo/ Nairobi Education About me Bachelor of Science in IT Murang’a University of Technology- Murang’a, Kenya Analytical and detail-oriented Junior IT Specialist with a strong foundation in data processing, reporting, and technical support. Experienced in using Excel and Power BI for transforming raw data into actionable insights. Skilled in website design, systems support, and cross-functional collaboration. Known for delivering quality results in fast-paced environments and passionate about using data to solve problems and support business goals. High School Certificate Experience Naromoru Girls High School- Naromoru, Kenya Skills Data Analysis (Excel, SQL, Power BI, Google Sheets) Data Cleaning & Visualization Microsoft Excel (Pivot Tables, VLOOKUP, Charts) Database Management Basics (MySQL) CMS & Website Analytics (WordPress, Google Analytics) IT Support Problem Solving & Critical Thinking Team work Attention to details Language Kiswahili English IT Specialist June 2024 - June 2025 Ecobiz Limited Designed and launched 5+ fully responsive WordPress websites, improving load times by up to 40%. Used Google Sheets to prepare weekly support summaries and data trend visualizations. Collaborated with marketing teams to implement SEO strategies, increasing web traffic by 25%. Assisted the marketing team in analyzing website performance metrics using Google Analytics. Website Designer May 2023 - April 2024 The Carlstic Group Delivered 3 client-facing websites in WordPress, meeting all project timelines and quality standards. Improved website bounce rate by 20% through UX enhancements based on Google Analytics insights. Analyzed website traffic data to generate monthly performance reports.. IT Support Attaché May 2022 - August 2022 ICT Authority Documented support issues and logged technical troubleshooting data to improve response accuracy. Assisted with data backup planning and user device audit reporting. Reference Victor Kamau | Senior Data Analyst Kimani Patrick | CEO Deloitte The Carlstic Group - -