Joy Len Roldan

 JOY LEN ROLDAN 2140 Purok Anak Bagong Sinag Cotta Lucea City, Philippines Phone: - /- Email: - HIGHLIGHTS : Ten year’s experience meeting customer’s needs. : Learn quickly and able to work under pressure : Motivated, independent, and self-starter : Well-organized, efficient, and highly productive. List of Accomplishments and Contributions - Acting as Officer-in-Charge (Shift Champion ) during weekends, since Managers are not available, to ensure that the team follows the department policies. Summary of Actual Duties - Handle incoming calls requesting for hotel reservations for groups. - Communicate with leads and customers via email. Answers all lead and customer questions accurately. - Maintain positive business and customer relationships in the effort to extend customer lifetime value. - Develop strategies for more effective sales, both individually and as part of a team. EMPLOYMENT HISTORY YEAR POSITION COMPANY 2013-Present Group Sales Specialist Intercontinental Hotels Group (Makati City, Phil) 2010 –2103 Reservations Sales Agent Intercontinental Hotels Group EDUCATIONAL ATTAINMENT College                                                 :   Bachelor of Science in Tourism                                                                    Manuel S. Enverga University Foundation                                                                    Lucena City, Phil                                                                   -   High School                                           :  Manuel S. Enverga University Foundation                                                                   Lucena City, Phil                                                                    1995 – 1999   Grade School                                         :  Lucena South Elem.School                                                                     Lucena City, Phil                                                                    -   CHARACTER REFERENCES                            Mr.Rashid Masahud – Team Manager - IHG                  Mr.Kevin Alcantara- Workforce Specialist IHG  Ms Len Lustina – Recruitment Supervisor- IHG   I hereby affirm that information stated herein is true and correct.                                                                                                                                                                                                                                                                         ________________                                                                                                                                                                                                                                                                            Joy Len D. Roldan                                                                                                                                                                Applicant