Joy Kibaba

KIBABA JOY KHALAI P.O. Box- Nairobi, Kenya Telephone Number: - Email address:- SUMMARY OF SKILLS AND QUALIFICATION Masters Degree in Monitoring and Evaluation. Bachelor’s degree in community development. Over 2 years significance experience in Development Work , Customer Care and Monitoring And Evaluation Possess experience of working in position of high responsibility in the NGOs and government sectors. Able to take initiative and manage projects without supervision Possess strong analytical and data manipulation skills using MSExcel, PowerPoint and SPSS. Adaptable with the ability to cope with diverse customers and their needs A team player with excellent organizational skills. Able to lead a team effectively Good writing and editing skills Good analytical skills Ability to work independently Work well with a team Event Management and Organizing skills Competent in Proposal and Report Writing EDUCATION BACKGROUND PERIOD: JANUARY2018 TO DATE QUALIFICATION Masters Degree in Monitoring and Evaluation INSTUTION Daystar University PERIOD: AUGUST 2014 - 2017 JUNE. QUALIFICATION: Bachelor of Arts in Community Development and Electives in Peace Studies INSTITUTION:Daystar University PERIODMAY – AUGUST 2014: QUALIFICATION: Pre-University certificate INSTITUTION:Daystar University PERIOD:MARCH-: QUALIFICATION:Certificate in Computer for High School Students, SKILLS ACQUIRED: Microsoft Word: Microsoft Excel: Microsoft Publisher: Microsoft PowerPoint: Microsoft Access Internet PERIOD:- QUALIFICATION: C Plain INSTITUTION:Kamusinga Girls High School PERIOD:-: QUALIFICATION: INSTITUTION:St. Mary’s Roman Catholic Girls Kimilili WORK EXPERIENCE PERIOD: 22nd November 2018 - 1st of December: INSTITUTION:United Nation Development Program; Ministry of Foreign Affairs Kenya in Partnership with the Government of Japan and Canada RESPONSIBILITIES:Volunteered as the secretariat in the Sustainable Blue Economy conference, 2018. PERIOD:2018 January - 30th March INSTITUTION:Pioneer Insurance RESPONSIBILITIES:Customer care Agent: Manage large amounts of incoming calls: Generate sales leads: Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication: Provide accurate, valid and complete information by using the right methods/tools: Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents: Follow communication procedures, guidelines and policies: Take the extra mile to engage customers PERIOD:2017 June - 2018 INSTITUTION:Community Development Intern at Nairobi City County RESPONSIBILITIES: Group monitoring, creating awareness on SGBV, organizing exchange program, organizing trainings, organizing clean ups and referrals. Helping to identify projects and developing frameworks for them. Consulting, and making arrangements with, the community to implement projects. Planning, organizing, and executing certain projects or activities. Responding to general and media enquiries related to projects. Working with community leaders and project participants. Writing reports on projects, activities, and programs. Reporting to project stakeholders and funders PERIOD: 2016 to date volunteering in children’s home PERIOD:23rd January- 10th April 2014 INSTITUTION:worked for a cyber café RESPONSIBILITIES: Typing, Scanning, Data entry, printing and teaching basic computer skills PERIOD:- INSTITUTION:Kenya Scout Association as the patrol leader RESPONSIBILITIES:Team building, resource mobilization, planting trees, keeping the school clean, and raising funds for needy students. PERIOD:March 8, 2008: INSTITUTION:Volunteered with Kenya Red Cross RESPONSIBILITIES:Educate the community on the importance of keeping the environment clean. . CO-CURRICULAR ACTIVITIES-: Dorcas ministry treasure – kept the funds and collected funds, helped in raising funds for the needy students CERTIFICATES 1. Scouts 2. Intercessory secretary 3. Dorcas treasurer 4. PR for Kajiado Annual mission 5. Daystar Run Amile 6. Volleyball HOBBIES AND INTERESTS Working with Children, women and girls Team Building Singing Swimming Traveling Writing Outdoor activities such as hiking and camping Meeting new people SKILLS Life skills, Case management, disaster management, first aid and public speaking. Organizational skills Leadership skills Project management skills Planning skills financial management skills Business planning skills Monitoring and Evaluation Skills REFEREES 1 Name: Mabel Odima Daystar lecturer Cell Number: - Email Address:- 2 Name: Josphat Musili University chaplain Cell Number: - Email Address:- 3 Name: Philemon Yugi University lecture Cell Number: - Email Address:-