Joy Kayode

JOY KAYODE 130A Obaladejobi Street, Ikeja, Lagos | --| LinkedIn https://www.linkedin.com/in/joy-kayode/| IG https://www.IG.com/vanilavoice/ SUMMARY ● Lively Virtual Assistant with experience in Communications and Customer Relations. ● Proficient in Google Workspace Tools, Microsoft Office Tools, Data Entry, Research, and growth mindset ● Completed a course focused on learning various technical and soft skills on ALX.. EDUCATION Kogi State University – Anyigba, Kogi B.SC Mass Communication. January 2017 – February 2021 WORK EXPERIENCE Virtual Assistant January 2024 - Present Valanders Logistics – Lagos, Nigeria . ● Skillfully managed staff performance and ensured smooth running of the daily operations ● Ensured efficient delivery service inter-state and spearheaded logistic operations ● Guaranteed all staff i.e secretary meets standard for politeness, efficiency and overall customer experience with led to 20 percent increase in company’s productivity Customer Service Representative August 2019- November 2023 Azikay Ventures – Ilorin, Kwara ● Skillfully managed calm and agitated customers using excellent communication skills to de-escalate situation ● Created a cheerful, energetic atmosphere, drawing customers to me for their purchases ● Built strong rapport with customers through storytelling and a people-first attitude, leaving them satisfied and eager to return Media Assistant May 2022 - August 2024 Affable Homes Limited – Delta, Nigeria ● Acted as a key link between clients and the company, matching client needs with properties and ensuring easy transactions. ● Led advertising efforts, designing impactful campaigns that highlighted each property’s unique appeal through market insights and persuasive communication VOLUNTEER ACTIVITIES Customer Rep, Hem Dee Photography May 2020 - august 2021 Volunteered as a customer representative at a photography studio, ensuring excellent customer care while also gaining basic skills in editing and photography. SKILLS Verbal and Communications Written Customer Service Social Media Management INTERESTS Creative Writing Project Management CERTIFICATION Customer Service Linkedin Learning 2022 Social Media Hubspot 2024 Proficiency in Google tools, Zoom Skydiving Management- National Youth Service Corps- (NYSC) 2022