Joy Ikpo Okoh

JOY IKPO OKOH Rivers State, Nigeria. -  | - LinkedIn:https://www.linkedin.com/in/joy-enyidiya-ikpo-okoh-b Career Statement A smart, dedicated and result-driven professional with a proven track record enhancing administrative operational growth through the provision of both executive and administrative support, designing, tracking and managing projects without compromising standards, strong passion towards event, appointment, and program management, promoting brand acceptability and business growth through process improvement to meet market demand, customer complaint reduction and customer satisfaction optimization, demonstrated history of driving corporate development remotely through effective handling of allocated responsibility professionally with or no supervision. Seeking opportunities to contribute to organizational development. Work Experience Freelance. From 2024 to Present - Virtual Assistant. °Collaborate with clients on their process and business improvement using given data leading to 98% in business growth and brand acceptability. °Professional handle assigned duties by the clients to ensure smooth running of their operations, which include attending to calls, negotiating business deals and resolving customer complaints when necessary. °Consistently meet and maintain client expectations resulting in 100% trust and a stable relationship through providing high-tier remote administrative support to international clients, such as scheduling, email management, and travel coordination. °Handle key conversions major for operational clients, functions preparation of which include professional management documents, of reports, Calendly and bookings presentations and time using zone Google Workspace/MS Office. Beautiful Gate Hotel and Suite, Cotonou, Benin Republic.. From 2022 to 2023 - Receptionist. °Created and maintained a strong database that eliminated the risk of unauthorised access to the company's and lodgers' information, also reducing front desk running costs by 15% through the implementation of effective costsaving policies. °Influenced brand growth by 65% through product and service up-selling and cross-selling, coupled with furnishing of both the existing and old customers with required information about the organisation. °Provided administrative and personal support to customers, staff and visitors by greeting and assisting them, to foster a hospitable atmosphere. Also operated a multi-line telephone system, efficiently managing calls and directing inquiries. °Organized meetings, scheduled conference rooms, and maintained a staff calendar, optimised outgoing mail and package management to ensure punctual delivery and proficiently handled confidential document preparation and promptly notified management of reservation cancellations Barrister Anayo Esq Chambers, Nigeria. From 2020 to 2022 - Office Administrator. °Reduced file searching time to zero by implementing good file management systems which cover file tagging and reverse chronological file arrangement. °Properly maintained and managed administrative equipment such as computer set, scanner, printer and others, resulting in 100% efficiency and productivity, leading to zero downtime and equipment breakdown. °Adopted and enforced good record management practices that ensured accurate records and documentation for the chambers, resulting in enhanced operational efficiency. °Scheduled meetings and sent reminders for court cases and appointments also answered phone calls professionally, enhancing client relationships. Danmanine Cyber, Nigeria. From 2016 to 2018 - Cybrcafe Attendant. °Devised and enforced preventive maintenance on all the machines, leading to zero breakdowns and 99% efficiency. °Enhanced productivity to 100% through multitasking while attending to customers also built and maintained a productive relationship with them to ensure 100% re-patronage. °Assisted customers with online form submissions and registrations, also provided troubleshooting support, and answered queries about online processes. °Promoted good hygiene practices by maintaining a clean and organised workspace to boost efficiency and clients ' comfort. Education History Heim Weldios University. From 2021 to 2024 Bachelor Of Science (BSc) in Accounting. Den of Knowledge Secondary School. From 2008 to 2018 Senior Secondary School Certificate. Professional Skills •Clear communication skills (Verbal and Written) • Administrative and operational support •Virtual Assistance •Customer base development •Process/Product and Service improvement •Strong phone etiquette •Sales and revenue development • Conflict resolution and customer support • Superb computer, technical and digital knowledge ( Microsoft 365, Google Workspace, Asana, Canva, Slack, Zoom, Calendly) •Data and information processing • Record handling and storage • Voluntary Service Project Manager 2023 HEIM Weldios University( Student Dinner Party) -Successfully planned and coordinated a student dinner party attended by over 500 participants, demonstrating strong leadership, organisation, and multitasking skills. -Oversaw the complete event lifecycle—from initial planning and budgeting to final execution. Responsibilities included creating and managing a coordinating with vendors, Professional Training/Certifications -Career Crafters Academy: 2025 -Digital Skill Training Reference Available upon request detailed event schedule, allocating resources within a limited budget,