Joy Igwe

I am a detail-oriented Virtual Assistant with expertise in customer support, lead generation, and short-term rental (STR) management. I specialize in helping business owners and Airbnb hosts save time, reduce stress, and improve performance by handling daily operations, client communication, and guest experiences with professionalism and efficiency.

Core Skills & Expertise

Customer Support

• Managing email, chat, and phone communication with professionalism and empathy
• Resolving customer inquiries, complaints, and requests in a timely manner
• Providing product/service guidance to ensure a positive client experience
• Maintaining customer records and tracking support metrics

Lead Generation & Admin Support

• Prospect research using LinkedIn, social platforms, and CRM tools
• Building and organizing lead databases to support sales pipelines
• Crafting outreach emails and follow-up campaigns to convert leads
• Scheduling meetings, managing calendars, and supporting back-office tasks

Short-Term Rental (STR) & Airbnb Co-Hosting

• Managing guest communication before, during, and after stays
• Coordinating check-ins, check-outs, and turnovers with cleaning teams
• Handling booking requests, calendar management, and pricing adjustments
• Resolving guest issues quickly to maintain 5-star reviews and Superhost status
• Researching and identifying profitable STR properties in markets such as the UK, USA, and Canada

Tools & Platforms

• Customer Support: Zendesk, Freshdesk, HubSpot Service Hub
• Lead Generation: LinkedIn Sales Navigator, Apollo, Google Sheets/Excel, CRM systems
• STR Management: Airbnb Host Dashboard, Guesty, Lodgify, Hostaway, iGMS
• Productivity & Communication: Google Workspace, Microsoft Office, Slack, Trello, Asana, Notion, Canva

Value I Bring

✅ Save you time by managing guest messages, client inquiries, and admin tasks

✅ Boost your profits by securing repeat bookings and identifying STR opportunities

✅ Protect your brand reputation with excellent customer support and 5-star guest experiences

✅ Help your business grow by generating qualified leads and keeping operations organized