Joy Hermelle Pelingon

Joy Hermelle Pelingon Metro Davao - - linkedin.com/in/joy-hermelle-pelingon- Summary My work experience as a customer service representative involves handling a wide range of customer inquiries, providing information on products and services, and resolving customer issues in a timely and efficient manner. I am patient, empathetic, and helpful, and I strive to provide the best possible customer experience to all users. Whether you need assistance with a purchase, have a question about a product, or need help with an issue, I am here to provide you with prompt and effective customer support. Experience Billing Representative (Shift verifier) CareLinx by Sharecare Jan 2022 - Present (1 year 3 months) - Verify that all staff members are present and on time for their shifts. - Confirm that all staff members have completed their assigned duties for their shifts. - Identify and report any staffing issues to management. - Ensure compliance with company policies and procedures. - Prepare reports on staffing and operational issues as needed. - Communicate with other departments to ensure seamless operations. - Conduct regular audits to ensure accuracy and completeness of records. - Provide support and guidance to staff members as needed. Virtual Assistant Audious Hearing Aid Mar 2021 - Jul 2022 (1 year 5 months) As an Email Support Representative I provide prompt and professional assistance to our customers via email. I have excellent communication and problem-solving skills to address our customers' concerns and ensure their satisfaction. I am responsible for handling customer inquiries, resolving technical issues, and providing product information. Client Experience Representative Cavista Aug 2020 - Jan 2022 (1 year 6 months) I am responsible for building and maintaining strong client relationships by providing excellent customer service and support. I have a passion for client engagement, excellent communication skills, and the ability to thrive in a fast-paced environment. Responsibilities: -Develop and maintain positive relationships with clients through regular communication and follow-up. -Handle client inquiries, concerns, and complaints in a timely and professional manner. Joy Hermelle Pelingon - page 1 -Collaborate with other teams to ensure that client needs are met and resolved. -Maintain accurate records of client interactions and transactions. -Follow up with clients to ensure their satisfaction and retention. Client Experience Representative Note-e-fied Incorporated Mar 2019 - Aug 2020 (1 year 6 months) I am responsible for building and maintaining strong client relationships by providing excellent customer service and support. I have a passion for client engagement, excellent communication skills, and the ability to thrive in a fast-paced environment. Responsibilities: -Develop and maintain positive relationships with clients through regular communication and follow-up. -Handle client inquiries, concerns, and complaints in a timely and professional manner. -Collaborate with other teams to ensure that client needs are met and resolved. -Maintain accurate records of client interactions and transactions. -Follow up with clients to ensure their satisfaction and retention. Customer Service Representative VXI Global Solutions, LLC May 2016 - Feb 2019 (2 years 10 months) -Provide courteous and professional customer service to all customers. -Answer customer inquiries and resolve issues or complaints in a timely and effective manner. -Process customer orders, returns, and exchanges. -Maintain accurate records of customer interactions and transactions. -Collaborate with other teams to ensure that customer needs are met and resolved. -Stay up-to-date on product knowledge and company policies and procedures. -Respond to customer inquiries regarding billing issues in a timely and professional manner. -Identify and resolve billing discrepancies and errors. -Process billing-related tasks such as refunds, credit memos, and adjustments. Customer Service Representative Teleperformance Jul 2015 - Mar 2016 (9 months) -Provide courteous and professional customer service to all customers. -Answer customer inquiries and resolve issues or complaints in a timely and effective manner. -Process customer orders, returns, and exchanges. -Maintain accurate records of customer interactions and transactions. -Collaborate with other teams to ensure that customer needs are met and resolved. -Stay up-to-date on product knowledge and company policies and procedures. -Respond to customer inquiries regarding billing issues in a timely and professional manner. -Identify and resolve billing discrepancies and errors. -Process billing-related tasks such as refunds, credit memos, and adjustments. Data Entry Clerk Joy Hermelle Pelingon - page 2 Simplex Industrial Corporation Feb 2013 - Feb 2014 (1 year 1 month) - Enter data into various systems and databases accurately and efficiently. - Review data for errors and inconsistencies. - Maintain accurate records of all data entries. - Retrieve and verify data from various sources. - Perform regular data backups to ensure data integrity. - Identify and report any data discrepancies or inconsistencies. - Maintain confidentiality of all sensitive information. - Assist with maintaining and updating databases as needed. - Follow established procedures and guidelines for data entry. Education Philippine Women's University Undergraduate, Information Technology Oct 2019 - 2020 Skills Organization Skills • Attention to Detail • Record Maintenance • Telecommunications Billing • Chat Support • Computer Skills • Problem Solving • Product Knowledge • Troubleshooting • Communication Joy Hermelle Pelingon - page 3