Joy Monday
Virtual Assistant + Customer Support Specialist
EMAIL
-PHONE
-
Skills
Account Management
Accounting
Customer Support Services
Market Research
Personal Services
Administrative Assistant
Data Entry
Executive Support
Calendar Management
Trello
Project Management
Administrative Support
Monday.com
Customer Inquiries
Google Sheets
Setting Appointments
HubSpot CRM
Asana
Zendesk
Freshdesk
Customer Relationship
Management
Social Media
Data Entry
Communication
Microsoft Excel
Booking (Sales)
Lead Generation
JIRA
Education
Work Experience
Customer Support Representative
Digital Witch Support Community
Oct 2023 - Mar 2024
Lagos, International
1. Demonstrated exceptional customer service and support, managing
customer relationship by a whooping 100% and achieved high customer
rating with Zoho, Zendesk, Intercom and HubSpot integrated into SLACK
where leads and companies are both imported and generated using csv
via APOLLO.
2. Answered customer's tickets via SOCIAL MEDIA, LIVE CHATS, EMAILS and
PHONE CALLS displaying a ready-to-help attitude showing empathy for
customers' pain point .
3.Ensured maximum customer satisfaction and achieved high customer
rating.
4. Pushed links, video attachment and self service content via Live
Chats/Emails.
5. Addressed issues using the company's brand voice(trustworthy) at all
times.
6. Integrated Google calendar/Calendly to HubSpot and scheduled
meetings with customers to discuss about their unique tickets and how to
solve it within the earliest possible time.
Call Centre Agent
Digital Witch Support Community
Jan 2023 - Jun 2023
Lagos, International
Served customers through PHONE CALLS, showing empathy for
customer's issues, paying meticulous attention to minute details to
understand client's pain point, talking customers into collaboration to
solve their issues effectively and timely, going the extra mile to reach out
to unresponsive customers via other platforms like social media and
email to aid ticket resolution and logged ticket responding peacefully to
irate customers and taking notes of call details to enable manual ticket
creation while displaying a ready-to-help attitude.
Education
B.S.
Accounting
Federal University Otuoke
Certifications
Working as a Virtual Assistant
Alison
2024
Customer Success Fundamentals
CustomerSuccessU.org
2024
Customer Service Essentials
Great Learning Academy
2024
Jira Project Management
Great Learning Academy
2024
