Joy Godswill Ita

JOY ITA ADMINISTRATIVE VIRTUAL ASSISTANT LAGOS, NIGERIA •-• (- https://www.linkedin.com/in/joygodswillita PROFESSIONAL SUMMARY Highly organized Administrative Virtual Assistant with over 2 years of experience providing top-notch support to busy professionals. Proficient in managing calendars, coordinating travel, handling data entry, and streamlining day-to-day operations to help businesses run smoothly. Skilled at multitasking, problem-solving, and ensuring confidentiality. Dedicated to helping clients achieve efficiency and focus on their core business activities. SKILLS ● Bookkeeping ● Scheduling Appointment ● Data Entry ● Communication ● Adaptability Calendar Management Record Keeping Travel Planning Customer Service Administrative Support Organization Problem-Solving Time Management Teamwork Tech Savvy WORK EXPERIENCE MONIE POINT UYO, AKWA-IBOM Administrative Support April 2021 - July 2024 ● Performed monthly bank and petty cash reconciliations for multiple accounts, ensuring 100% accuracy in transaction recording, which resulted in a 25% reduction in discrepancies reported during audit. ● Implemented a streamlined reconciliation process that decreased reconciliation time by 30%, allowing for more timely financial reporting. ● Managed accounts payable and receivable for a portfolio of over 150 clients, achieving a 98% on-time payment rate by implementing a systematic follow-up process. ● Reduced outstanding receivables by 20% within communication with clients and effective payment. six months through proactive ● Maintained comprehensive financial records that were easily accessible and well-organized, leading to a 40% decrease in time spent by team members searching for documents. ● Developed a digital filing system that improved data retrieval efficiency, resulting in a 50% reduction in document retrieval time. ● Trained 10 new employees on bookkeeping and financial management procedures, resulting in a 90% satisfaction rate in post-training evaluations. ● Created training materials that enhanced the onboarding process, reducing the average training time by 20%. UNIVERSAL SECONDARY SCHOOL School Administrator OKPOKO, ANAMBRA Oct. 2019 – Nov. 2020 ● Monitored and evaluated student progress in key learning areas for over 200 students, resulting in a 15% increase in overall academic performance as evidenced by standardized test scores. ● Planned, prepared, and delivered engaging lesson plans and instructional materials that facilitated active learning, leading to a 20% increase in student engagement metrics as measured by participation rates. ● Collaborated with faculty to develop comprehensive schemes of work, lesson plans, and assessments aligned with established educational standards, resulting in an improved curriculum coherence rating from external evaluators. EDUCATION ● UNIVERSITY OF UYO B.Sc. Botany and Ecological Studies AKWA IBOM STATE, NIGERIA March 2014 - Sep. 2019.