JOY Soniega GENOVA
Present Address: Purok 4, Lower Fairview, Baguio City
Provincial Address: Basca, Aringay, La Union
CP#:--
Objective: To apply in any position where I can enhance my knowledge and show my abilities not only for my personal growth but also the fulfillment of company’s goal.
Personal Data:
Gender: Female
Date of Birth: December 16, 1983
Place of Birth: Naguilian, La Union
Nationality: Filipino
Age: 33
Height: 5’1”
Status: Married
Skills:
COMPUTER LITERATE (Microsoft Office), PC troubleshooting, Background with AutoCAD, Programming language (C++, JAVA)
Qualifications
Can work independently and with minimum supervision; can work effectively with a team; hardworking; patient and willing to learn.
Working Experience:
BAYAN TELECOMMUNICATIONS INC:On the Job Training
February 3- April 4 2004
Cubao, Quezon City
ACCENTURE Inc: BPO – Data analyst
November 7, 2005 to June 15, 2012
Cubao, Quezon City
Sitel Inc.BPO – Customer Care Representative
October 31, 2012 to April 17, 2014
Baguio city
Convergys IncBPO – Customer Care Representative
July 29,2015 to Present
Responsibilities in ACCENTURE:
Ensures all provider information is accurately recorded to provide for proper reimbursement and member access.
Communicating and routing database maintenance/update issues to onshore counterparts for resolution.
Performs accurate and timely baseline demographic transaction updates in provider system applications in support of claim adjudication and Doc Findr.
Develops and maintains standards for database integrity, corrective actions, database alignment, and manage communication processes with other departments regarding database improvements.
Responding to onshore inquiries and requests with regards to assigned accounts
Mentor new/inexperienced members of the group
Responsibilities in Sitel:
Ensures all customer will get there product delivered properly
Assist customer to there online shopping.
Walk through customer how will they process there online purchase as well as how can they track it to ensure it will arrive to the desired date & time.
Assist customer return or replace there product if its damage, wrong item or wrong size.
Responsibilities in Convergys:
Assist customers with there Directv billing concern
Ensures that will get the best programming that they deserve & afford
Ensure to provide best customer service
Educational Background:
Tertiary:
AMA Computer College-La Union
City of San Fernando, La Union-
B.S. Electronics and Communications Engineering
AMA Computer University- Quezon City
Project 8, Quezon City
2003 - 2004
B.S. Electronics and Communications Engineering
Trainings & Seminars:
Radio BroadcastingNovember 2003
AMA Computer University
Digital Signal ProcessingDecember 2003
Baguio City
Introduction to ProgrammingAugust2007 – September 2007
using JAVA UPITTC
Self LeadershipMay 2011
Accenture Inc.
Bigger PictureFebruary 2012
Reference Characters:
Marnelli N. Marasigan
Accenture Inc-
Christian Dayco
Accenture Inc-
Erwin de Guzman
Accenture Inc-
I hereby certify the above information are true and correct to the best of my knowledge.
Joy S. Genova
Applicant