Joy Frederick

JOY ACHEINU FREDERICK​ Email:-WhatsApp: - ​ Upwork: https://www.upwork.com/freelancers/~01eaf6009e281f3761 | LinkedIn: https://www.linkedin.com/in/-/ PROFESSIONAL SUMMARY Dynamic and results-driven Virtual Assistant, Property Management Expert, and Project Coordinator with over 5 years of experience in short-term rental optimization, administrative support, cold calling, and lead generation. Skilled in managing Airbnb properties, guest communications, vendor coordination, CRM tools, and revenue optimization. Adept at streamlining workflows, enhancing guest experiences, and driving business growth for CEOs, founders, and property owners. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual Assistance & Administrative Support Property Management & Airbnb Co-Hosting Project Coordination & Workflow Optimization Guest Communication & Customer Support Lead Generation & Cold Calling Dynamic Pricing Strategies (PriceLabs) CRM Tools (HubSpot, Salesforce, Monday.com) Vendor & Team Coordination SOP Development & Documentation PROFESSIONAL EXPERIENCE Short-Term Rental Property Manager & Guest Experience Specialist​ Moshi Urban, Tanzania | 2024 – Present ●​ Managed Airbnb and multi-platform listings (Airbnb, Vrbo) with a focus on guest satisfaction. ●​ Responded promptly to guest inquiries, ensuring seamless check-ins/check-outs. ●​ Coordinated cleaning, maintenance, and vendor services, ensuring high property standards. ●​ Utilized PriceLabs for dynamic pricing, maximizing revenue potential. Airbnb Co-Host & STR Optimization Specialist​ The Houseboat, Alappuzha, Kerala, India | 2024 – Present ●​ Crafted engaging property descriptions to boost booking conversions. ●​ Monitored performance metrics, adjusted pricing strategies, and implemented marketing plans. ●​ Developed digital guidebooks and automated guest communication systems. Virtual Assistant & Lead Generation Specialist​ Pako Stays | 2024 – Present ●​ Generated qualified leads for short-term rental opportunities. ●​ Managed client databases, conducted market research, and supported strategic decision-making. Virtual Assistant & Project Coordinator​ Parkmore Company | 2020 – 2023 ●​ Provided executive support, managed calendars, coordinated meetings, and handled confidential information. ●​ Led project coordination tasks, ensuring timely completion of milestones. ●​ Prepared reports, maintained project documentation, and facilitated cross-team communication. Freelance Cold Caller & Sales Representative​ Remote | 2020 – 2021 ●​ Conducted 80–100 outbound calls daily, achieving a 20% lead conversion rate. ●​ Managed CRM tools (HubSpot, Salesforce) for lead tracking and follow-ups. ●​ Closed deals efficiently and provided performance reports to clients. Administrative / Personal Assistant​ The Peake Hospital | 2018 – 2020 ●​ Handled daily executive operations, scheduling, email management, and travel arrangements. ●​ Developed SOPs to improve administrative efficiency. EDUCATION ●​ Higher National Diploma in Microbiology |-​ Nigeria Institute of Leather and Science Technology, Kaduna State, Nigeria ●​ National Diploma in Science Laboratory Technology |-​ Nigeria Institute of Leather and Science Technology, Kaduna State, Nigeria CERTIFICATIONS ●​ Virtual Assistant & Technical Support Certification (2024) ●​ Hands-On Project Management Course (2023) ●​ Airbnb Arbitrage & Short-Term Rentals Certification (2022) TECHNICAL SKILLS ●​ ●​ ●​ ●​ CRM Platforms: HubSpot, Salesforce, Monday.com Project Management Tools: Trello, Asana, Slack, Click up, Communication Tools: Zoom, Google Workspace, Microsoft Office Suite Dynamic Pricing Tools: PriceLabs, Chanel managers LANGUAGES ●​ English (Fluent) ●​ Yoruba (Fluent) ●​ Hausa (Fluent) WHY HIRE ME? I am dedicated to delivering exceptional service, optimizing workflows, and driving business growth. With a diverse background in property management, virtual assistance, lead generation, and project coordination, I’m confident in my ability to support your goals effectively.