Joy Francisco

Joy Francisco Customer Support | Fraud Prevention Specialist| E-commerce Assistant PROFESSIONAL SUMMARY Customer Support & VA Specialist with 9+ years in BPO and e-commerce, skilled in fraud prevention, Shopify, and automation. Detail-oriented, adaptable, and committed to delivering high-quality support. CORE SKILLS Customer Support & VA Fraud Prevention & Risk Management E-commerce & Shopify Social Media Management Email Marketing Ads Funnel Building Website Management (Salesforce, Notion, Zendesk, GSuite) (Product Research, Logistics) (Canva, Meta Suite, Buffer) (Klaviyo, Mailchimp, ConvertKit) (Facebook, Google, TikTok) (GHL, ClickFunnels) (WordPress, WooCommerce) WORK EXPERIENCE E-commerce Assistant - Amazon FBA Active Outdoors LLC | April 1, 2025 - August 31, 2025 Product research Customer support and email management Managing social media and scheduling content Logistics coordination and inventory planning Creating reports and general administrative tasks Fraud Prevention Specialist and Customer Service (Xoom.com) VXI Global Holdings B.V. Phils. | October 2, 2018 - December 31, 2024 Assisted customers with money transfer inquiries, cancellations, and refunds. Investigated and assessed transactions for potential fraud risks. Handled account security concerns, unauthorized transactions, and disputes. Provided excellent customer service through phone and email support. Customer Service Representative (Amazon US & UK, and Wish.com) Alorica Philippines Inc. | October 5, 2015 - September 29, 2018 Assisted customers with orders, refunds, disputes, and escalations. Investigated and resolved unauthorized transactions and complaints. Provided real-time support via phone, email, and chat. Telemarketer (UnionBank – Credit Card Services and Promotions) Expercs, Inc. | April 2015 - September 2015 Assisted customers with credit card applications, offered financial products, and followed up with clients. Assisted customers with cash loans, installment conversions, and balance transfers. Cashier Philippine FamilyMart CVS, Inc. | January 2014 - June 2014 Processed customer payments at the counter. Assisted customers with their purchases and inquiries. Conducted inventory checks to ensure adequate stock levels. Cashier & Customer Service Active Cooperation for Economic Sustenance | April 25, 2013 - November 17, 2013 Processed payments at the checkout counter. Assisted customers with promotions and handled complaints. Conducted inventory checks for items needed at the Customer Service counter. Cashier Star Appliance Center, Inc. | October 16, 2012 - March 15, 2013 Processed payments and assisted customers in the appliance store Explaining promotions, handling complaints, and checking the item before release. Administrative Assistant Summit Colors Distribution Company | July 2012 - September 2012 Managed orders, coordinated deliveries, and maintained records, Processed replacements in a beauty and salon supply distribution company. Counter Crew Jollibee Foods Corporation | March 2012 - July 2012 Handled payments and assisted customers with their orders. Real Estate Consultant Empire East Land Holdings, Inc. | July 2011 - October 2011 Marketed properties, assisted with documentation, and followed up with clients. CERTIFICATIONS Virtual Assistance Shopify Freelancing Social Media Management GHL CRM & Automation WordPress Facebook & TikTok Ads Google & YouTube Ads Email Marketing Chatbot Automation Appointment Setting EDUCATION B.S. in Chemical Engineering (Undergraduate) – Technological Institute of the Philippines,-