Joy Eze

Joy Eze Appointment Setter | Inside Sales Agent (ISA) | Cold Caller Enugu, Nigeria | - |-| www.linkedin.com/in/joy-eze Professional summary Proactive and results-driven Real Estate Virtual Assistant and Inside Sales Agent with 3+ years of experience in sales, customer support, and lead generation. Skilled in cold calling, appointment setting, CRM management, and objection handling to qualify and convert leads into clients. Adept at building relationships, driving revenue growth, and supporting real estate professionals remotely with excellent communication, organization, and time management skills. Skills and Competence ●​ Cold Calling & Lead Generation – Outbound calls, prospecting, and qualifying leads ●​ Appointment Setting & Follow-ups – Scheduling meetings and nurturing prospects ●​ Client Relationship Management / Conflict resolution – Lead tracking, pipeline management/ Builds trust and loyalty, leading to repeat business ●​ CRM Management – HubSpot, Salesforce; pipeline tracking, data entry, and lead status updates ●​ Time Management & Remote Tools – Using Zoom, Teams, and Asana to meet KPIs Work Experience Telemarketer – Electronic Recycling Association(ERA)| Oct 2025 – Present ●​ Conducted 100+ outbound calls weekly to promote ERA’s recycling and pickup services ●​ Filtered and managed leads using CRM tools, ensuring accurate data and follow-ups ●​ Built relationships with decision-makers to increase service adoption and improve conversion rates Customer Service Representative – Elite Global AI| Sep 2023-Dec 2024 ●​ Conducted 100+ outbound and inbound calls weekly, qualifying prospects and nurturing leads ●​ Conducted follow-up calls and emails, improving customer retention by 15% ●​ Identified customers need to improve product placement and satisfaction Sales representative – Anfield Arena | Mar 2022-Aug 2023 ●​ Executed cold calling and upselling strategies, increasing order size by 30% ●​ Gathering customer insights to guide local marketing efforts, improving foot traffic by 18% ●​ Scheduled appointments and built strong client relationships that drove long-term revenue Operations Support Assistant – 7/11 Hotel | Feb 2021 - Mar 2022 ●​ Coordinated schedules and records, improving service delivery speed by 25% ●​ Handled guest issues and objections professionally, enhancing customer satisfaction and loyalty ●​ Streamlined communication across departments to support seamless operations Education and Certificates ●​ University of the People | Bachelor of Health Science [Jan 2025 ]— Present Certifications ●​ Asana workflow Specialist — Asana Academy [Mar 2025] ●​ Microsoft excel expert — Iteach Academy [Mar 2025] ●​ Canva Design Certification — Canva [Mar 2025] ●​ Virtual Assistant Certification — ALX [Apr 2025] Technical Skills ●​ ●​ ●​ ●​ ●​ ●​ CRM Tools (e.g., HubSpot, Salesforce) – Vital for tracking leads and managing pipelines Communication Tools – Microsoft Teams, Zoom Lead Generation Techniques – Core responsibility in sourcing prospects Microsoft Excel – For sales tracking, data analysis, and forecasting Asana Workflow Management – To organize outreach campaigns and internal projects Canva – For creating visually appealing sales decks, proposals, and reports​